Item: Quickbase
Rating: 7
Author: Verified User

Overall Satisfaction with QuickBase

Use Cases and Deployment Scope

Primarily, we use QuickBase across our organization as a traffic manager. It also helps to review historical data about the kind of work coming in to each department - frequency - resolutions - etc.

Pros and Cons

Pros

QuickBase support responds quickly.
QuickBase stores a good amount of historical data for review.
QuickBase has a very simple user management platform.

Cons

I've had to create a lot of workarounds to keep information clean and organized between different departments using the same ticketing system. It involves a lot of extra field names in order to distribute the tickets. For example, Request Type, IT Request Type, Training Request Type.
With the plan that we have, we pay over $500 a month based on our number of users, but I had to build the platform on my own. I'm sure there are more expensive options where QuickBase would have supplied a more developed platform up front, but that wasn't an option for our budget. If I weren't here to build it, I don't think anyone else could have or would have taken the time. If I leave, my company will have to pay for a dedicated support/maintenance.

Alternatives Considered

I did not evaluate any other products. Quickbase was presented to me as our solution and we've made it work.

This is well suited to an organization with traffic management needs, but it must have a knowledgeable administrator. The basis for the system is a basic field, rule, action setup, but that is not something in which everyone is familiar. You can use this outside of a tech industry, but you need a tech savvy employee to build and manage it.

Comments

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Good for traffic management - works for multiple departments.