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3CLogic vs. Bright Pattern Contact Center

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3CLogic

4 Reviews and Ratings

Bright Pattern Contact Center

41 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CLogic

    Score9.3 out of 10
    		N/A3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A

    Bright Pattern Contact Center

    Score9.1 out of 10
    Enterprise companies (1,001+ employees)
    		Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be…N/A
    Pricing
    3CLogicBright Pattern Contact Center
    Editions & Modules
    No answers on this topic
    Omnichannel CX
    -
    per month per seat
    Call Center Standard
    -
    per month per seat
    Digital CX
    -
    per month per seat
    Offerings
    Pricing Offerings
    3CLogicBright Pattern Contact Center
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer
    More Pricing Information
    Features
    3CLogicBright Pattern Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of 3CLogic and Bright Pattern Contact Center
    Feature
    3CLogic
    8.8
    1 Ratings
    Bright Pattern Contact Center
    7.9
    31 Ratings
    Agent dashboard10.01 Ratings8.130 Ratings
    Validate callers9.01 Ratings8.128 Ratings
    Outbound response10.01 Ratings8.128 Ratings
    Call forwarding9.01 Ratings8.127 Ratings
    Click-to-call (CTC)8.01 Ratings8.024 Ratings
    Warm transfer9.01 Ratings8.230 Ratings
    Predictive dialing8.01 Ratings9.025 Ratings
    Interactive voice response8.01 Ratings8.328 Ratings
    REST APIs9.01 Ratings7.427 Ratings
    Call scripts9.01 Ratings8.224 Ratings
    Call tracking10.01 Ratings8.126 Ratings
    Multichannel integration8.01 Ratings7.226 Ratings
    CRM software integration8.01 Ratings6.227 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CLogic and Bright Pattern Contact Center
    Feature
    3CLogic
    9.6
    1 Ratings
    Bright Pattern Contact Center
    7.9
    29 Ratings
    Inbound call routing9.01 Ratings8.228 Ratings
    Omnichannel inbound routing9.01 Ratings8.127 Ratings
    Recording8.01 Ratings8.929 Ratings
    Quality management10.01 Ratings7.227 Ratings
    Call analytics10.01 Ratings8.124 Ratings
    Historical reporting10.01 Ratings8.129 Ratings
    Live reporting10.01 Ratings7.227 Ratings
    Customer surveys10.01 Ratings8.126 Ratings
    Customer interaction analytics10.01 Ratings7.121 Ratings
    User Ratings
    3CLogicBright Pattern Contact Center
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.1
    (31 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (31 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.3
    (5 ratings)
    Configurability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)