TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CLogic

    Score9.3 out of 10
    N/A3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A

    CloudTalk

    Score7.2 out of 10
    N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Pricing
    3CLogicCloudTalk
    Editions & Modules
    No answers on this topic
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Offerings
    Pricing Offerings
    3CLogicCloudTalk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—A discount is offered for annual billing.
    More Pricing Information
    Features
    3CLogicCloudTalk
    Contact Center Software
    Comparison of Contact Center Software features of 3CLogic and CloudTalk
    Feature
    3CLogic
    8.8
    1 Ratings
    CloudTalk
    9.8
    45 Ratings
    Agent dashboard10.01 Ratings10.045 Ratings
    Validate callers9.01 Ratings9.840 Ratings
    Outbound response10.01 Ratings10.041 Ratings
    Call forwarding9.01 Ratings9.940 Ratings
    Click-to-call (CTC)8.01 Ratings9.839 Ratings
    Warm transfer9.01 Ratings9.631 Ratings
    Predictive dialing8.01 Ratings10.025 Ratings
    Interactive voice response8.01 Ratings9.929 Ratings
    REST APIs9.01 Ratings9.630 Ratings
    Call scripts9.01 Ratings9.125 Ratings
    Call tracking10.01 Ratings9.436 Ratings
    Multichannel integration8.01 Ratings9.930 Ratings
    CRM software integration8.01 Ratings9.936 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CLogic and CloudTalk
    Feature
    3CLogic
    9.6
    1 Ratings
    CloudTalk
    9.9
    42 Ratings
    Inbound call routing9.01 Ratings10.036 Ratings
    Omnichannel inbound routing9.01 Ratings9.929 Ratings
    Recording8.01 Ratings9.938 Ratings
    Quality management10.01 Ratings9.934 Ratings
    Call analytics10.01 Ratings10.040 Ratings
    Historical reporting10.01 Ratings9.937 Ratings
    Live reporting10.01 Ratings9.935 Ratings
    Customer surveys10.01 Ratings9.927 Ratings
    Customer interaction analytics10.01 Ratings9.926 Ratings
    User Ratings
    3CLogicCloudTalk
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (45 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.7
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    3.6
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)