TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CLogic

    Score9.3 out of 10
    N/A3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A

    Dixa

    Score8 out of 10
    N/ADixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.

    $39

    per month per user

    Pricing
    3CLogicDixa
    Editions & Modules
    No answers on this topic
    Growth
    $109
    per month per user
    Ultimate
    $169
    per month per user
    Prime
    $215
    per month per user
    *Custom
    Contact for quote
    per month per user
    Offerings
    Pricing Offerings
    3CLogicDixa
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration
    More Pricing Information
    Features
    3CLogicDixa
    Contact Center Software
    Comparison of Contact Center Software features of 3CLogic and Dixa
    Feature
    3CLogic
    8.8
    1 Ratings
    Dixa
    -
    Ratings
    Agent dashboard10.01 Ratings00 Ratings
    Validate callers9.01 Ratings00 Ratings
    Outbound response10.01 Ratings00 Ratings
    Call forwarding9.01 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing8.01 Ratings00 Ratings
    Interactive voice response8.01 Ratings00 Ratings
    REST APIs9.01 Ratings00 Ratings
    Call scripts9.01 Ratings00 Ratings
    Call tracking10.01 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CLogic and Dixa
    Feature
    3CLogic
    9.6
    1 Ratings
    Dixa
    -
    Ratings
    Inbound call routing9.01 Ratings00 Ratings
    Omnichannel inbound routing9.01 Ratings00 Ratings
    Recording8.01 Ratings00 Ratings
    Quality management10.01 Ratings00 Ratings
    Call analytics10.01 Ratings00 Ratings
    Historical reporting10.01 Ratings00 Ratings
    Live reporting10.01 Ratings00 Ratings
    Customer surveys10.01 Ratings00 Ratings
    Customer interaction analytics10.01 Ratings00 Ratings
    User Ratings
    3CLogicDixa
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.3
    (4 ratings)