TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CLogic

    Score9.3 out of 10
    N/A3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A

    Five9

    Score8.4 out of 10
    N/AFive9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

    $119

    per month

    Pricing
    3CLogicFive9
    Editions & Modules
    No answers on this topic
    Core
    $119
    per month
    Digital
    $119
    per month
    Premium
    Contact sales team
    Contact sales team
    Optimum
    Contact sales team
    Contact sales team
    Ultimate
    Contact sales team
    Contact sales team
    Offerings
    Pricing Offerings
    3CLogicFive9
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
    More Pricing Information
    Features
    3CLogicFive9
    Contact Center Software
    Comparison of Contact Center Software features of 3CLogic and Five9
    Feature
    3CLogic
    8.8
    1 Ratings
    Five9
    8.0
    14 Ratings
    Agent dashboard10.01 Ratings7.514 Ratings
    Validate callers9.01 Ratings6.213 Ratings
    Outbound response10.01 Ratings7.112 Ratings
    Call forwarding9.01 Ratings8.110 Ratings
    Click-to-call (CTC)8.01 Ratings9.910 Ratings
    Warm transfer9.01 Ratings8.012 Ratings
    Predictive dialing8.01 Ratings10.011 Ratings
    Interactive voice response8.01 Ratings10.010 Ratings
    REST APIs9.01 Ratings8.09 Ratings
    Call scripts9.01 Ratings5.111 Ratings
    Call tracking10.01 Ratings8.514 Ratings
    Multichannel integration8.01 Ratings6.513 Ratings
    CRM software integration8.01 Ratings8.513 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CLogic and Five9
    Feature
    3CLogic
    9.6
    1 Ratings
    Five9
    8.6
    23 Ratings
    Inbound call routing9.01 Ratings8.512 Ratings
    Omnichannel inbound routing9.01 Ratings6.610 Ratings
    Recording8.01 Ratings9.013 Ratings
    Quality management10.01 Ratings8.023 Ratings
    Call analytics10.01 Ratings10.013 Ratings
    Historical reporting10.01 Ratings8.514 Ratings
    Live reporting10.01 Ratings8.012 Ratings
    Customer surveys10.01 Ratings00 Ratings
    Customer interaction analytics10.01 Ratings10.011 Ratings
    User Ratings
    3CLogicFive9
    Likelihood to Recommend
    9.0
    (2 ratings)
    6.5
    (38 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (9 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)