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3CLogic vs. Genesys Cloud CX

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3CLogic

4 Reviews and Ratings

Genesys Cloud CX

757 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CLogic

    Score9.3 out of 10
    		N/A3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A

    Genesys Cloud CX

    Score7.9 out of 10
    		N/AGenesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

    $75

    per month (billed annually) per user

    Pricing
    3CLogicGenesys Cloud CX
    Editions & Modules
    No answers on this topic
    Genesys Cloud CX 1 - Voice
    $75
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital
    $95
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital + Voice
    $115
    per month (billed annually) per user
    Genesys Cloud CX 3 - Digital + WEM
    $135
    per month (billed annually) per user
    Genesys Cloud CX 3 Digital + WEM + Voice
    $155
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    3CLogicGenesys Cloud CX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Pricing plans can also be billed hourly.
    More Pricing Information
    Features
    3CLogicGenesys Cloud CX
    Contact Center Software
    Comparison of Contact Center Software features of 3CLogic and Genesys Cloud CX
    Feature
    3CLogic
    8.8
    1 Ratings
    Genesys Cloud CX
    8.7
    412 Ratings
    Agent dashboard10.01 Ratings8.6394 Ratings
    Validate callers9.01 Ratings9.0346 Ratings
    Outbound response10.01 Ratings9.0308 Ratings
    Call forwarding9.01 Ratings8.6334 Ratings
    Click-to-call (CTC)8.01 Ratings8.8269 Ratings
    Warm transfer9.01 Ratings9.2381 Ratings
    Predictive dialing8.01 Ratings8.8226 Ratings
    Interactive voice response8.01 Ratings9.0327 Ratings
    REST APIs9.01 Ratings7.9275 Ratings
    Call scripts9.01 Ratings8.0305 Ratings
    Call tracking10.01 Ratings8.8371 Ratings
    Multichannel integration8.01 Ratings8.4300 Ratings
    CRM software integration8.01 Ratings8.5290 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CLogic and Genesys Cloud CX
    Feature
    3CLogic
    9.6
    1 Ratings
    Genesys Cloud CX
    8.7
    391 Ratings
    Inbound call routing9.01 Ratings8.6366 Ratings
    Omnichannel inbound routing9.01 Ratings8.9283 Ratings
    Recording8.01 Ratings9.2371 Ratings
    Quality management10.01 Ratings9.0340 Ratings
    Call analytics10.01 Ratings8.9350 Ratings
    Historical reporting10.01 Ratings8.2365 Ratings
    Live reporting10.01 Ratings8.7360 Ratings
    Customer surveys10.01 Ratings7.7221 Ratings
    Customer interaction analytics10.01 Ratings9.0265 Ratings
    User Ratings
    3CLogicGenesys Cloud CX
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.6
    (434 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (38 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (69 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (6 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    6.2
    (100 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (5 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (20 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (6 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.9
    (15 ratings)
    Ease of integration
    -
    (0 ratings)
    8.9
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (7 ratings)
    Professional Services
    -
    (0 ratings)
    7.6
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (9 ratings)