8x8 Contact Center vs. Alvaria Workforce
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 Alvaria Workforce | Score7 out of 10 | N/A | Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage. The Basic, Advanced, and Enterprise tiers include… | N/A |
| 8x8 Contact Center | Alvaria Workforce | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Workforce Optimization (WFO) |
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| 8x8 Contact Center | Alvaria Workforce | |
|---|---|---|
| Likelihood to Recommend | 6.5 | 9.0 |
| Likelihood to Renew | 5.3 | 8.6 |
| Usability | 8.0 | 8.0 |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 9.1 | 8.0 |
| In-Person Training | 9.1 | - |
| Implementation Rating | 9.1 | 9.0 |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.6 | - |
| Product Scalability | 9.1 | - |