| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 Bright Pattern Contact Center | Score9.1 out of 10 | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
| 8x8 Contact Center | Bright Pattern Contact Center | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | ||||||||||||||
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| 8x8 Contact Center | Bright Pattern Contact Center | |
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| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| 8x8 Contact Center | Bright Pattern Contact Center | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| 8x8 Contact Center | Bright Pattern Contact Center | |
|---|---|---|
| Likelihood to Recommend | 6.5 | 9.1 |
| Likelihood to Renew | 5.3 | 9.1 |
| Usability | 8.0 | 8.3 |
| Availability | 9.1 | 10.0 |
| Performance | 9.1 | 9.0 |
| Support Rating | 9.1 | 9.1 |
| In-Person Training | 9.1 | 8.0 |
| Online Training | - | 7.0 |
| Implementation Rating | 9.1 | 8.3 |
| Configurability | 9.1 | 8.0 |
| Contract Terms and Pricing Model | 7.3 | 9.0 |
| Ease of integration | 8.6 | 9.0 |
| Product Scalability | 9.1 | 9.0 |
| Vendor post-sale | - | 10.0 |
| Vendor pre-sale | - | 10.0 |