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8x8 Contact Center vs. Datatrack Eclipse CMS4

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8x8 Contact Center

332 Reviews and Ratings

Datatrack Eclipse CMS4

7 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Contact Center

    Score7.5 out of 10
    		N/A8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A

    Eclipse CMS4

    Score8 out of 10
    		N/AEclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A
    Pricing
    8x8 Contact CenterEclipse CMS4
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    8x8 Contact CenterEclipse CMS4
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    8x8 Contact CenterEclipse CMS4
    Contact Center Software
    Comparison of Contact Center Software features of 8x8 Contact Center and Datatrack Eclipse CMS4
    Feature
    8x8 Contact Center
    6.1
    147 Ratings
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Agent dashboard5.7131 Ratings8.01 Ratings
    Validate callers6.4117 Ratings8.01 Ratings
    Outbound response4.2116 Ratings8.01 Ratings
    Call forwarding5.7133 Ratings8.01 Ratings
    Click-to-call (CTC)5.688 Ratings8.01 Ratings
    Warm transfer6.5128 Ratings8.01 Ratings
    Predictive dialing7.755 Ratings8.01 Ratings
    Interactive voice response5.681 Ratings8.01 Ratings
    REST APIs7.150 Ratings8.01 Ratings
    Call scripts7.178 Ratings8.01 Ratings
    Call tracking6.5129 Ratings8.01 Ratings
    Multichannel integration3.775 Ratings8.01 Ratings
    CRM software integration7.269 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 8x8 Contact Center and Datatrack Eclipse CMS4
    Feature
    8x8 Contact Center
    6.7
    136 Ratings
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Inbound call routing8.1123 Ratings8.01 Ratings
    Omnichannel inbound routing7.271 Ratings8.01 Ratings
    Recording7.9121 Ratings8.01 Ratings
    Quality management6.4120 Ratings8.01 Ratings
    Call analytics4.9122 Ratings8.01 Ratings
    Historical reporting4.1113 Ratings8.01 Ratings
    Live reporting7.915 Ratings8.01 Ratings
    Customer surveys5.565 Ratings8.01 Ratings
    Customer interaction analytics8.410 Ratings8.01 Ratings
    User Ratings
    8x8 Contact CenterEclipse CMS4
    Likelihood to Recommend
    6.5
    (151 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    5.3
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (37 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (53 ratings)
    -
    (0 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.6
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)