8x8 Contact Center vs. Five9
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
| 8x8 Contact Center | Five9 | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
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| 8x8 Contact Center | Five9 | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| 8x8 Contact Center | Five9 | |
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| Likelihood to Recommend | 6.5 | 6.5 |
| Likelihood to Renew | 5.3 | 10.0 |
| Usability | 8.0 | 9.0 |
| Availability | 9.1 | 9.0 |
| Performance | 9.1 | 8.0 |
| Support Rating | 9.1 | 9.0 |
| In-Person Training | 9.1 | - |
| Online Training | - | 10.0 |
| Implementation Rating | 9.1 | 10.0 |
| Configurability | 9.1 | 9.0 |
| Contract Terms and Pricing Model | 7.3 | 8.0 |
| Ease of integration | 8.6 | 9.0 |
| Product Scalability | 9.1 | 9.0 |
| Professional Services | - | 9.0 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |