8x8 Contact Center vs. FluentCloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 FluentCloud | Score9.6 out of 10 | Small Businesses (1-50 employees) | FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications flexibility, with an emphasis on price and performance. In addition, the vendor offers a wide range of custom applications and communications integration strategies to businesses and software… | $20 per user per month |
| 8x8 Contact Center | FluentCloud | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| 8x8 Contact Center | FluentCloud | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| 8x8 Contact Center | FluentCloud | |
|---|---|---|
| Likelihood to Recommend | 6.5 | 9.6 |
| Likelihood to Renew | 5.3 | 10.0 |
| Usability | 7.9 | - |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 9.1 | - |
| In-Person Training | 9.1 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.6 | - |
| Product Scalability | 9.1 | - |