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8x8 Contact Center vs. GoContact

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8x8 Contact Center

332 Reviews and Ratings

GoContact

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Contact Center

    Score7.5 out of 10
    		N/A8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A

    GoContact

    Score10 out of 10
    		N/AGoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
    Pricing
    8x8 Contact CenterGoContact
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    8x8 Contact CenterGoContact
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    8x8 Contact CenterGoContact
    Contact Center Software
    Comparison of Contact Center Software features of 8x8 Contact Center and GoContact
    Feature
    8x8 Contact Center
    6.0
    147 Ratings
    GoContact
    9.4
    2 Ratings
    Agent dashboard5.7131 Ratings9.02 Ratings
    Validate callers6.4117 Ratings10.02 Ratings
    Outbound response4.1116 Ratings9.02 Ratings
    Call forwarding5.7133 Ratings9.02 Ratings
    Click-to-call (CTC)5.588 Ratings9.01 Ratings
    Warm transfer6.5128 Ratings10.02 Ratings
    Predictive dialing7.755 Ratings10.02 Ratings
    Interactive voice response5.681 Ratings9.02 Ratings
    REST APIs7.050 Ratings10.01 Ratings
    Call scripts7.178 Ratings9.02 Ratings
    Call tracking6.4129 Ratings9.02 Ratings
    Multichannel integration3.775 Ratings9.02 Ratings
    CRM software integration7.169 Ratings10.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 8x8 Contact Center and GoContact
    Feature
    8x8 Contact Center
    6.7
    136 Ratings
    GoContact
    9.4
    2 Ratings
    Inbound call routing8.1123 Ratings10.02 Ratings
    Omnichannel inbound routing7.171 Ratings10.02 Ratings
    Recording7.9121 Ratings9.02 Ratings
    Quality management6.4120 Ratings10.01 Ratings
    Call analytics4.8122 Ratings9.02 Ratings
    Historical reporting4.0113 Ratings9.02 Ratings
    Live reporting7.915 Ratings9.02 Ratings
    Customer surveys5.465 Ratings9.01 Ratings
    Customer interaction analytics8.410 Ratings10.01 Ratings
    User Ratings
    8x8 Contact CenterGoContact
    Likelihood to Recommend
    6.5
    (151 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    5.3
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (37 ratings)
    8.0
    (1 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (53 ratings)
    10.0
    (1 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.6
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)