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8x8 Contact Center vs. GoTo Connect

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8x8 Contact Center

332 Reviews and Ratings

GoTo Connect

334 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Contact Center

    Score7.5 out of 10
    		N/A8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Pricing
    8x8 Contact CenterGoTo Connect
    Editions & Modules
    No answers on this topic
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Offerings
    Pricing Offerings
    8x8 Contact CenterGoTo Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Community Pulse
    8x8 Contact CenterGoTo Connect
    Considered Both Products
    8x8 Inc.
    Verified User
    Chose 8x8 Contact Center
    We are currently evaluating Ringcentral as a possible replacement for 8x8 when our contract is up. Pricing is similar, but the support and admin experience looks better so far with Ring Central. Go to connect lacked features for what we needed and we have moved away from it, …
    Incentivized
    Verified User
    Chose 8x8 Contact Center
    8x8 had better pricing for our needs. 8x8 offered the features we needed without extras we did not. The overall onboarding process as demoed was smoother and provided more confidence in the product.
    Incentivized
    Bruna Salvino Desbordes
    Office Manager in Customer Service at The Fogle Law Firm, LLC (Law Practice, 11-50 employees)
    Chose 8x8 Contact Center
    I found 8x8 customer service to be outstanding when compared to Luma. There are many more tools provided to my team than what I used to have with the service used previously and I have a reliable customer support.
    Incentivized
    GoTo (formerly LogMeIn)
    Michael Freeman
    Network Administrator in Information Technology at Tulsa Housing Authority (Real Estate, 201-500 employees)
    Chose GoTo Connect
    Mounds above any of the compitition. They not only beat them on price but again the customer service part in even winning the bid for us was amazing. They truley went far above any other vendor.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 Contact CenterGoTo Connect
    Contact Center Software
    Comparison of Contact Center Software features of 8x8 Contact Center and GoTo Connect
    Feature
    8x8 Contact Center
    6.1
    147 Ratings
    GoTo Connect
    -
    Ratings
    Agent dashboard5.8131 Ratings00 Ratings
    Validate callers6.4117 Ratings00 Ratings
    Outbound response4.2116 Ratings00 Ratings
    Call forwarding5.7133 Ratings00 Ratings
    Click-to-call (CTC)5.688 Ratings00 Ratings
    Warm transfer6.5128 Ratings00 Ratings
    Predictive dialing7.855 Ratings00 Ratings
    Interactive voice response5.681 Ratings00 Ratings
    REST APIs7.150 Ratings00 Ratings
    Call scripts7.178 Ratings00 Ratings
    Call tracking6.5129 Ratings00 Ratings
    Multichannel integration3.775 Ratings00 Ratings
    CRM software integration7.269 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 8x8 Contact Center and GoTo Connect
    Feature
    8x8 Contact Center
    6.7
    136 Ratings
    GoTo Connect
    -
    Ratings
    Inbound call routing8.1123 Ratings00 Ratings
    Omnichannel inbound routing7.271 Ratings00 Ratings
    Recording7.9121 Ratings00 Ratings
    Quality management6.5120 Ratings00 Ratings
    Call analytics4.9122 Ratings00 Ratings
    Historical reporting4.1113 Ratings00 Ratings
    Live reporting7.915 Ratings00 Ratings
    Customer surveys5.565 Ratings00 Ratings
    Customer interaction analytics8.410 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Contact Center and GoTo Connect
    Feature
    8x8 Contact Center
    -
    Ratings
    GoTo Connect
    8.1
    177 Ratings
    Hosted PBX00 Ratings8.5138 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.7121 Ratings
    User templates00 Ratings6.8124 Ratings
    Call reports00 Ratings8.0149 Ratings
    Directory of employee names00 Ratings9.6158 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Contact Center and GoTo Connect
    Feature
    8x8 Contact Center
    -
    Ratings
    GoTo Connect
    7.9
    187 Ratings
    Answering rules00 Ratings8.2165 Ratings
    Call recording00 Ratings8.6143 Ratings
    Call park00 Ratings7.3133 Ratings
    Call screening00 Ratings6.4139 Ratings
    Message alerts00 Ratings8.8165 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of 8x8 Contact Center and GoTo Connect
    Feature
    8x8 Contact Center
    -
    Ratings
    GoTo Connect
    8.2
    149 Ratings
    Video conferencing00 Ratings7.3108 Ratings
    Audio conferencing00 Ratings8.6148 Ratings
    Video screen sharing00 Ratings8.394 Ratings
    Instant messaging00 Ratings8.788 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Contact Center and GoTo Connect
    Feature
    8x8 Contact Center
    -
    Ratings
    GoTo Connect
    5.3
    161 Ratings
    Mobile app for iOS00 Ratings5.6137 Ratings
    Mobile app for Android00 Ratings5.0121 Ratings
    User Ratings
    8x8 Contact CenterGoTo Connect
    Likelihood to Recommend
    6.5
    (151 ratings)
    9.2
    (199 ratings)
    Likelihood to Renew
    5.3
    (8 ratings)
    4.9
    (25 ratings)
    Usability
    8.0
    (37 ratings)
    7.9
    (78 ratings)
    Availability
    9.1
    (2 ratings)
    8.9
    (2 ratings)
    Performance
    9.1
    (2 ratings)
    9.4
    (2 ratings)
    Support Rating
    9.1
    (53 ratings)
    8.3
    (53 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    7.4
    (89 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.6
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    9.4
    (2 ratings)