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8x8 Contact Center vs. MiContact Center

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8x8 Contact Center

332 Reviews and Ratings

MiContact Center

7 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Contact Center

    Score7.5 out of 10
    		N/A8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A

    MiContact Center

    Score9.5 out of 10
    		N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    8x8 Contact CenterMiContact Center
    Editions & Modules
    No answers on this topic
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    8x8 Contact CenterMiContact Center
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    8x8 Contact CenterMiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of 8x8 Contact Center and MiContact Center
    Feature
    8x8 Contact Center
    6.1
    147 Ratings
    MiContact Center
    8.5
    2 Ratings
    Agent dashboard5.7131 Ratings9.01 Ratings
    Validate callers6.4117 Ratings8.01 Ratings
    Outbound response4.1116 Ratings9.02 Ratings
    Call forwarding5.7133 Ratings8.42 Ratings
    Click-to-call (CTC)5.588 Ratings9.52 Ratings
    Warm transfer6.5128 Ratings9.01 Ratings
    Predictive dialing7.755 Ratings7.52 Ratings
    Interactive voice response5.681 Ratings9.52 Ratings
    REST APIs7.050 Ratings8.01 Ratings
    Call scripts7.178 Ratings8.01 Ratings
    Call tracking6.5129 Ratings9.02 Ratings
    Multichannel integration3.775 Ratings8.01 Ratings
    CRM software integration7.269 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 8x8 Contact Center and MiContact Center
    Feature
    8x8 Contact Center
    6.7
    136 Ratings
    MiContact Center
    8.6
    2 Ratings
    Inbound call routing8.1123 Ratings8.52 Ratings
    Omnichannel inbound routing7.271 Ratings9.01 Ratings
    Recording7.9121 Ratings8.52 Ratings
    Quality management6.4120 Ratings8.52 Ratings
    Call analytics4.8122 Ratings8.01 Ratings
    Historical reporting4.0113 Ratings9.01 Ratings
    Live reporting7.915 Ratings9.01 Ratings
    Customer surveys5.565 Ratings9.01 Ratings
    Customer interaction analytics8.410 Ratings8.01 Ratings
    User Ratings
    8x8 Contact CenterMiContact Center
    Likelihood to Recommend
    6.5
    (151 ratings)
    9.5
    (2 ratings)
    Likelihood to Renew
    5.3
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (37 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (53 ratings)
    -
    (0 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.6
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)