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8x8 Contact Center vs. NiCE CXone Mpower

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8x8 Contact Center

332 Reviews and Ratings

NiCE CXone Mpower

948 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Contact Center

    Score7.5 out of 10
    		N/A8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A

    NiCE CXone Mpower

    Score8.9 out of 10
    		N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    8x8 Contact CenterNiCE CXone Mpower
    Editions & Modules
    No answers on this topic
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    8x8 Contact CenterNiCE CXone Mpower
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    8x8 Contact CenterNiCE CXone Mpower
    Considered Both Products
    8x8 Inc.
    Verified User
    Chose 8x8 Contact Center
    The right technology for the size contact center we have. The right RoI for migrating to a Cloud Contact Center. The E5 Microsoft license allowed us to leverage the 8x8 Contact Center integrations and not add additional cost for user PSTN. Able to reduce licensing across all …
    Incentivized
    Verified User
    Chose 8x8 Contact Center
    inContact is user-friendly and has an easy to use config center.
    Incentivized
    Verified User
    Chose 8x8 Contact Center
    8x8 is much more inexpensive and is more scalable for a small call center.
    Incentivized
    NICE Systems
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 Contact CenterNiCE CXone Mpower
    Contact Center Software
    Comparison of Contact Center Software features of 8x8 Contact Center and NiCE CXone Mpower
    Feature
    8x8 Contact Center
    6.0
    147 Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard5.7131 Ratings9.2560 Ratings
    Validate callers6.4117 Ratings9.6472 Ratings
    Outbound response4.1116 Ratings9.5491 Ratings
    Call forwarding5.7133 Ratings9.3444 Ratings
    Click-to-call (CTC)5.588 Ratings9.2404 Ratings
    Warm transfer6.5128 Ratings9.8532 Ratings
    Predictive dialing7.755 Ratings9.6318 Ratings
    Interactive voice response5.681 Ratings9.5377 Ratings
    REST APIs7.050 Ratings9.3302 Ratings
    Call scripts7.178 Ratings9.2323 Ratings
    Call tracking6.4129 Ratings9.5511 Ratings
    Multichannel integration3.775 Ratings9.3365 Ratings
    CRM software integration7.269 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 8x8 Contact Center and NiCE CXone Mpower
    Feature
    8x8 Contact Center
    6.7
    136 Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing8.1123 Ratings9.5512 Ratings
    Omnichannel inbound routing7.171 Ratings9.1374 Ratings
    Recording7.9121 Ratings9.6496 Ratings
    Quality management6.4120 Ratings9.1481 Ratings
    Call analytics4.8122 Ratings9.2487 Ratings
    Historical reporting4.0113 Ratings9.4480 Ratings
    Live reporting7.915 Ratings9.4466 Ratings
    Customer surveys5.465 Ratings9.5300 Ratings
    Customer interaction analytics8.410 Ratings9.6320 Ratings
    User Ratings
    8x8 Contact CenterNiCE CXone Mpower
    Likelihood to Recommend
    6.5
    (151 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    5.3
    (8 ratings)
    10.0
    (28 ratings)
    Usability
    8.0
    (37 ratings)
    9.3
    (588 ratings)
    Availability
    9.1
    (2 ratings)
    8.5
    (10 ratings)
    Performance
    9.1
    (2 ratings)
    7.9
    (10 ratings)
    Support Rating
    9.1
    (53 ratings)
    9.1
    (7 ratings)
    In-Person Training
    9.1
    (1 ratings)
    8.7
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    8.1
    (12 ratings)
    Configurability
    9.1
    (2 ratings)
    8.5
    (7 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.6
    (2 ratings)
    7.3
    (7 ratings)
    Product Scalability
    9.1
    (2 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.9
    (9 ratings)