8x8 Contact Center vs. Pointel Survey360
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 Pointel Survey360 | N/A | N/A | Pointel Survey360 enables users to create and conduct surveys to obtain customer feedback and capture customer experience data. This supports the acquisition of truthful, in-depth information on customer expectations and contact center operations that can be analyzed quickly and leveraged to gain and retain customers. Captures customer data along with feedback. It captures customer response via speech or DTMF and passes data to SFDC/Oracle Service Cloud. Creates,… | N/A |
| 8x8 Contact Center | Pointel Survey360 | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Workforce Optimization (WFO) |
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| 8x8 Contact Center | Pointel Survey360 | |
|---|---|---|
| Likelihood to Recommend | 6.5 | - |
| Likelihood to Renew | 5.3 | - |
| Usability | 8.0 | - |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 9.1 | - |
| In-Person Training | 9.1 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.6 | - |
| Product Scalability | 9.1 | - |