What is Pointel Survey360?
Pointel Survey360 enables users to create and conduct surveys to obtain customer feedback and capture customer experience data. This supports the acquisition of truthful, in-depth information on customer expectations and contact center operations that can be analyzed quickly and leveraged to gain and retain customers.
- Captures customer data along with feedback. It captures customer response via speech or DTMF and passes data to SFDC/Oracle Service Cloud.
- Creates, collects, analyzes, and publishes customer experience data instantly to a laptop.
- Includes prebuilt templates for quick customization and implementation or clones existing surveys.
- Enables designing, testing, and modifying through a point-and-click web interface.
- Gives operational insights, and trends and highlights areas needing improvement.
- Identifies issues with people, processes, and technology and helps to take action before significant problems arise.
- Integrates with salesforce.com to show customer feedback within the salesforce.com application.
- Has the ability to include additional data items for enhanced reporting.
- Measures the level of customer satisfaction.
