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8x8 Contact Center vs. RingCentral Contact Center

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8x8 Contact Center

332 Reviews and Ratings

RingCentral Contact Center

86 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Contact Center

    Score7.5 out of 10
    		N/A8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A

    RingCentral Contact Center

    Score8.1 out of 10
    		N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
    Pricing
    8x8 Contact CenterRingCentral Contact Center
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    8x8 Contact CenterRingCentral Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    8x8 Contact CenterRingCentral Contact Center
    Considered Both Products
    8x8 Inc.
    Verified User
    Chose 8x8 Contact Center
    We are currently evaluating Ringcentral as a possible replacement for 8x8 when our contract is up. Pricing is similar, but the support and admin experience looks better so far with Ring Central. Go to connect lacked features for what we needed and we have moved away from it, …
    Incentivized
    Joseph Michelli
    Telephony Administrator in Information Technology at Marathon Health (Hospital & Health Care, 1001-5000 employees)
    Chose 8x8 Contact Center
    We liked the agent experience, as well as the reporting and some of the QM & CE suites. The self-service options and customizability of contact center routing scripts was desirable. Overall when finalizing vendors 8x8 was one of the more cost-effective options between the UCaaS …
    Incentivized
    Erin Warren
    Customer Service Supervisor in Customer Service at ABC Home and Commercial Services (Environmental Services, 201-500 employees)
    Chose 8x8 Contact Center
    We selected 8x8 Contact Center because they gave us the best value. They had the best features for the price
    Incentivized
    Verified User
    Chose 8x8 Contact Center
    8x8 had better pricing for our needs. 8x8 offered the features we needed without extras we did not. The overall onboarding process as demoed was smoother and provided more confidence in the product.
    Incentivized
    Verified User
    Chose 8x8 Contact Center
    8x8 is much more inexpensive and is more scalable for a small call center.
    Incentivized
    RingCentral
    Brian Silletti
    Manager Telecom & Field Services in Information Technology at Party City (Retail, 10,001+ employees)
    Chose RingCentral Contact Center
    The cost was much lower than Cisco, but functionality and usability were the same. The cost was the deciding factor for our business.
    8x8 is cheaper and has much more fucntionality
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 Contact CenterRingCentral Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of 8x8 Contact Center and RingCentral Contact Center
    Feature
    8x8 Contact Center
    6.1
    147 Ratings
    RingCentral Contact Center
    8.6
    22 Ratings
    Agent dashboard5.7131 Ratings9.518 Ratings
    Validate callers6.4117 Ratings7.010 Ratings
    Outbound response4.1116 Ratings9.619 Ratings
    Call forwarding5.7133 Ratings9.720 Ratings
    Click-to-call (CTC)5.588 Ratings9.611 Ratings
    Warm transfer6.5128 Ratings8.010 Ratings
    Predictive dialing7.755 Ratings9.97 Ratings
    Interactive voice response5.681 Ratings8.410 Ratings
    REST APIs7.050 Ratings8.87 Ratings
    Call scripts7.178 Ratings9.913 Ratings
    Call tracking6.5129 Ratings9.010 Ratings
    Multichannel integration3.775 Ratings6.011 Ratings
    CRM software integration7.269 Ratings6.310 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 8x8 Contact Center and RingCentral Contact Center
    Feature
    8x8 Contact Center
    6.7
    136 Ratings
    RingCentral Contact Center
    8.5
    21 Ratings
    Inbound call routing8.1123 Ratings9.619 Ratings
    Omnichannel inbound routing7.271 Ratings8.011 Ratings
    Recording7.9121 Ratings9.719 Ratings
    Quality management6.4120 Ratings9.517 Ratings
    Call analytics4.8122 Ratings9.418 Ratings
    Historical reporting4.0113 Ratings9.018 Ratings
    Live reporting7.915 Ratings9.516 Ratings
    Customer surveys5.565 Ratings9.19 Ratings
    Customer interaction analytics8.410 Ratings2.46 Ratings
    User Ratings
    8x8 Contact CenterRingCentral Contact Center
    Likelihood to Recommend
    6.5
    (151 ratings)
    9.7
    (22 ratings)
    Likelihood to Renew
    5.3
    (8 ratings)
    6.3
    (4 ratings)
    Usability
    8.0
    (37 ratings)
    8.7
    (3 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (53 ratings)
    3.3
    (3 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    9.0
    (1 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.6
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)