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8x8 Contact Center vs. Talkdesk

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8x8 Contact Center

332 Reviews and Ratings

Talkdesk

664 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Contact Center

    Score7.5 out of 10
    		N/A8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A

    Talkdesk

    Score8.6 out of 10
    		N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    8x8 Contact CenterTalkdesk
    Editions & Modules
    No answers on this topic
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    8x8 Contact CenterTalkdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    8x8 Contact CenterTalkdesk
    Considered Both Products
    8x8 Inc.
    No answer on this topic
    Talkdesk
    John Magdaleno
    Customer Service Representative in Customer Service at Parcel Pending (Real Estate, 51-200 employees)
    Chose Talkdesk
    No comparison. Talkdesk is leaps and bounds over the antiquated 8x8 Contact Center. I couldn't be happier with such a user-friendly and stable call management tool. Positive interactions all around for the smart integration with Salesforce. No more lost calls. Quick notes for …
    Incentivized
    Verified User
    Chose Talkdesk
    The reporting features and usability is much better than these other two options. 8x8 and Incontact (NICE CXone) were good when we had a smaller team of 10 to 20 agents on phones, but now that our customer service center is 50+, Talkdesk was able to handle the growth, and then …
    Incentivized
    Christie Blom
    Senior Account Manager in Sales at Point (Financial Services, 201-500 employees)
    Chose Talkdesk
    Our company previously used 8x8, which was reducing productivity due to frequent call dropping and failure to log calls properly. Talkdesk has been much more reliable and has allowed us to increase our productivity with fewer issues.
    Incentivized
    Tyler Neuwirth
    Senior Support Associate in Customer Service at FORME (Health, Wellness and Fitness, 51-200 employees)
    Chose Talkdesk
    So much more flexibility with Talkdesk when it comes to setting up flows and how I can move members around with seat changes. Then couple that in with the Studio Academy where I can learn how to best use the product and help onboard my team = SOLD! : )

    I've used many call …
    Incentivized
    Momen Eldyrani
    SF Admin in Information Technology at IRUSA (Non-profit Organization Management, 51-200 employees)
    Chose Talkdesk
    Talkdesk beats the competition because it understands integrations between CRM systems much better than the competitors. VoIP software's tend to focus on the quality of the calls, the actual dialer and that part of the software. Talkdesk focuses on the the customizable …
    Incentivized
    Tharaka Ranbadu
    Information Technology Audit Manager in Information Technology at BrainPOP (E-Learning, 51-200 employees)
    Chose Talkdesk
    The reason we selected Talkdesk is because of the Salesforce integration. We found out Talkdesk/Salesforce integration is superior compared to the other vendors.
    Incentivized
    Christopher Pash
    Contact Centre Telephony Specialist in Customer Service at Quadrant Subscription Services (a part of Air Business Group) (Publishing, 201-500 employees)
    Chose Talkdesk

    We needed to be able to move to a cloud base solution for home working on a global scale and our current infrastructure would not allow for this growth.

    Incentivized
    Andrew Deister
    Enrollment Operations Manager in Customer Service at Abilene Christian University (Education Management, 51-200 employees)
    Chose Talkdesk
    Talkdesk has all the same functionality of 8x8 with less cost and and a cleaner user interface.
    Incentivized
    Max Safier
    Contact Center Solutions Engineer in Information Technology at VesuvITas Contact Center Solutions Group (Information Technology & Services, 11-50 employees)
    Chose Talkdesk
    Blows most of them out of the water, Five9 would be Talkdesk's best competition out there in the space at the moment.
    Incentivized
    Stefani Ericson
    Customer Relations Lead in Customer Service at Parcel Pending (Consumer Services, 201-500 employees)
    Chose Talkdesk
    8x8 doesn't come close and InContact was out of our price range.
    Incentivized
    Nic G
    Support Team Manager in Customer Service at Steeped Tea Inc. (Food Production, 11-50 employees)
    Chose Talkdesk
    We investigated several other software options before going with Talkdesk. Having a free trial was extremely helpful in testing the usefulness of this software. There were several options that would have helped us to revert back to our old system had we not liked Talkdesk, but …
    Incentivized
    Adam Terk
    Director of Customer Experience in Customer Service at Rylo Inc. (Consumer Electronics, 11-50 employees)
    Chose Talkdesk
    Talkdesk is much easier to implement and less costly than their competitors. That's why I decided to move forward with them. Their service and reliability are what has kept me on for three years now.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 Contact CenterTalkdesk
    Contact Center Software
    Comparison of Contact Center Software features of 8x8 Contact Center and Talkdesk
    Feature
    8x8 Contact Center
    6.0
    147 Ratings
    Talkdesk
    7.7
    470 Ratings
    Agent dashboard5.7131 Ratings7.5450 Ratings
    Validate callers6.4117 Ratings8.7397 Ratings
    Outbound response4.1116 Ratings7.0413 Ratings
    Call forwarding5.7133 Ratings7.0403 Ratings
    Click-to-call (CTC)5.588 Ratings8.6375 Ratings
    Warm transfer6.5128 Ratings8.8425 Ratings
    Predictive dialing7.755 Ratings8.3219 Ratings
    Interactive voice response5.681 Ratings8.2300 Ratings
    REST APIs7.050 Ratings8.1236 Ratings
    Call scripts7.178 Ratings7.0213 Ratings
    Call tracking6.4129 Ratings8.3418 Ratings
    Multichannel integration3.775 Ratings7.5305 Ratings
    CRM software integration7.169 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 8x8 Contact Center and Talkdesk
    Feature
    8x8 Contact Center
    6.7
    136 Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing8.1123 Ratings8.2416 Ratings
    Omnichannel inbound routing7.171 Ratings8.2299 Ratings
    Recording7.9121 Ratings9.0440 Ratings
    Quality management6.4120 Ratings9.0400 Ratings
    Call analytics4.8122 Ratings8.2414 Ratings
    Historical reporting4.0113 Ratings9.2421 Ratings
    Live reporting7.915 Ratings8.3413 Ratings
    Customer surveys5.465 Ratings7.9230 Ratings
    Customer interaction analytics8.410 Ratings8.2265 Ratings
    User Ratings
    8x8 Contact CenterTalkdesk
    Likelihood to Recommend
    6.5
    (151 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    5.3
    (8 ratings)
    8.5
    (37 ratings)
    Usability
    8.0
    (37 ratings)
    8.5
    (299 ratings)
    Availability
    9.1
    (2 ratings)
    10.0
    (7 ratings)
    Performance
    9.1
    (2 ratings)
    10.0
    (7 ratings)
    Support Rating
    9.1
    (53 ratings)
    6.6
    (130 ratings)
    In-Person Training
    9.1
    (1 ratings)
    10.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    7.4
    (217 ratings)
    Configurability
    9.1
    (2 ratings)
    10.0
    (7 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.6
    (2 ratings)
    10.0
    (1 ratings)
    Product Scalability
    9.1
    (2 ratings)
    10.0
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)