8x8 Work vs. Freshdesk Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Work | Score8.5 out of 10 | N/A | 8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee. | $24 per month |
 Freshdesk Contact Center | Score6.9 out of 10 | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month |
| 8x8 Work | Freshdesk Contact Center | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| Mobile apps |
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| VoIP system collaboration |
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| 8x8 Work | Freshdesk Contact Center | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.8 |
| Likelihood to Renew | 9.9 | - |
| Usability | 8.7 | 8.0 |
| Availability | 8.5 | - |
| Performance | 9.1 | - |
| Support Rating | 9.9 | 8.1 |
| In-Person Training | 9.1 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 8.8 | - |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 9.0 | - |
| Professional Services | 8.7 | - |
| Vendor post-sale | 8.9 | - |
| Vendor pre-sale | 8.9 | - |