| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Work | Score8.5 out of 10 | N/A | 8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee. | $24 per month |
 Fuze | Score5.8 out of 10 | Enterprise companies (1,001+ employees) | Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions. | $15 per month |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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| 8x8 Work | Fuze | |
|---|---|---|
| Considered Both Products | | Chose Fuze Fuze was a cost effective solution that best met our requirements. Compared to 8x8 in particular, Fuze's built in queue logic allowed us to migrate our call flow more seamlessly. To our customers, it didn't sound like we changed a thing even though everything did. That … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Fuze Similar capabilities, somewhat lower cost Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Fuze Skype for Business, 8x8, on-prem PBX. Fuze has better call and video quality then other UCAS services we have evaluated and is more resilient. No equipment or cap-ex needed vs an on-prem PBX solution, and user provisioning is much easier. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Fuze Our final selection came down to Fuze and RingCentral as the two vendors who met most of our organization's specific requirements. In the final selection it was a combination of Fuze's single user application format and their overall pre-sales handling of our account that won … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Fuze Most of the UC platforms are similar in how they work and what they do. Fuze for us came in at a better price point and I was more convinced by the support offered and the deployment options. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| 8x8 Work | Fuze | |||||||||||||||||||
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| Cloud PBX |
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| 8x8 Work | Fuze | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 6.0 |
| Likelihood to Renew | 9.9 | 7.7 |
| Usability | 8.7 | 7.1 |
| Availability | 8.5 | 8.9 |
| Performance | 9.1 | 8.0 |
| Support Rating | 9.9 | 7.4 |
| In-Person Training | 9.1 | 8.0 |
| Online Training | 9.0 | 9.0 |
| Implementation Rating | 9.1 | 8.0 |
| Configurability | 8.8 | 8.7 |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | 9.1 | 8.0 |
| Product Scalability | 9.0 | 7.8 |
| Professional Services | 8.7 | - |
| Vendor post-sale | 8.9 | 8.6 |
| Vendor pre-sale | 8.9 | 8.0 |
