8x8 Work vs. Lumen Next-Gen Voice
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Work | Score8.5 out of 10 | N/A | 8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee. | $24 per month |
 Lumen Next-Gen Voice | Score7.7 out of 10 | N/A | Lumen Next-Gen Voice offers cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Lumen Next-Generation Voice Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage the company's network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. Calls supported: Enterprise Long… | $8 per month (12-month term required) per concurrent call path |
| 8x8 Work | Lumen Next-Gen Voice | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Next‑Generation 9‑1‑1 available as an add-on (custom pricing). | ||||||||||||||
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| 8x8 Work | Lumen Next-Gen Voice | |||||||||||||||||||
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| Cloud PBX |
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| Call Management |
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| Mobile apps |
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| 8x8 Work | Lumen Next-Gen Voice | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 7.4 |
| Likelihood to Renew | 9.9 | - |
| Usability | 8.7 | - |
| Availability | 8.5 | - |
| Performance | 9.1 | - |
| Support Rating | 9.9 | 7.0 |
| In-Person Training | 9.1 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 8.8 | - |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 9.0 | - |
| Professional Services | 8.7 | - |
| Vendor post-sale | 8.9 | - |
| Vendor pre-sale | 8.9 | - |