8x8 Work vs. Microsoft Teams

8x8 Work

824 Reviews and Ratings

Microsoft Teams

6,736 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
8x8 Work	Score8.5 out of 10	N/A	8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.	$24 per month
Microsoft Teams	Score7.9 out of 10	N/A	Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.	$4.80 per month per user

Pricing

8x8 Work

Microsoft Teams

No answers on this topic

Microsoft Teams Essentials: $4.80
per month per user
Microsoft Teams Enterprise: $5.25
per month (paid yearly) per user
Microsoft Teams Enterprise: $5.25
per month per user
Microsoft 365 Business Basic: $7.20
per month per user
Microsoft 365 Business Standard: $15
per month per user

Pricing Offerings
8x8 Work	Microsoft Teams
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Discounts are available for non profit organizations.

Community Pulse
Key User Insights
	8x8 Work	Microsoft Teams
Considered Both Products	8x8 Inc. Jennifer Martinez Customer Service Representative in Customer Service at South Western Financial Network (Insurance, 1-10 employees) Chose 8x8 Work Our company chose 8x8 Work because it offers a reliable, all-in-one communication platform with voice, video, and messaging in one place. Unlike other tools like Microsoft Teams, RingCentral, or Zoom, this program has provided a better global fill for supporting both remote … Incentivized Helpful? Lee Alderman Unified Communications Engineer in Professional Services at Code-Blue (Information Technology & Services, 201-500 employees) Chose 8x8 Work 3CX has a very poor admin portal and its difficult to use. The support you get from them is minimal and they rely on existing users to fix their issues using a forum, their nkowledge base compared to 8x8 is very poor and so is their support Microsoft Teams simply does not have … Incentivized Helpful? Verified User Chose 8x8 Work With Microsoft Teams, It doesn't allow you to have license region as India and to have US numbers. It requires both to have same region. which is not suitable for us. With CallTrackingMetrics, we found it to be more suitable for digital marketing and tracking those calls. Not … Incentivized Helpful? Faraz Kamal Senior sales excutive in Sales at Adventure Tours (Transportation/Trucking/Railroad, 51-200 employees) Chose 8x8 Work As an employee, we have used many communication systems in the pst such as Skype, Zoom, Microsoft Teams, Slack, etc. I believe the reason why 8x8 X Series is better than all its counterparts is due to the one-stop solution it offers along with better quality. In my opinion, the … Incentivized Helpful? Verified User Chose 8x8 Work I have not utilized any other products similar to 8x8. The closest would be Microsoft Teams, which we use to message other individuals and groups within the company. It has similar features as 8x8, including calling, instant messaging and video chatting functions. We utilize … Incentivized Helpful? Verified User Chose 8x8 Work Zoom, RingCentral and Microsoft Teams provided a better UI than 8x8 Series in my opinion, but our primary factor for selecting 8x8 Series was due to the overall price. It was cheaper when we made the decision to use 8x8. Unfortunately, not all of the features that we used … Incentivized Helpful? Andrei Lehadus Business Manager in Sales at Stott and May (Staffing & Recruiting, 51-200 employees) Chose 8x8 Work Fuze was good from few perspective, espectiall the click and dial option anywhere on the browser page where a number was situated. 8x8 Work says that has that but does not feel the same. also on adding notes in the CRM Fuze had a better usebilty Incentivized Helpful? Verified User Chose 8x8 Work 8x8 Work offers all we need in an easy-to-use format. Zoom seemed to have too many features that are not required and can be overwhelming to Users who are not the most Tech-Savvy. The price point of 8x8 is great, too. Get everything we need at a low cost. Incentivized Helpful? Pat Carlson VP Sales in Sales at Rent It Biz Software Company (Computer Software, 1-10 employees) Chose 8x8 Work 8x8 offered better hosted PBX plus update their system many times a year Incentivized Helpful? Verified User Chose 8x8 Work 8x8 is miles ahead of EvolveIP. More features, way better admin portal. Softphone is not even in the same league. Incentivized Helpful? Verified User Chose 8x8 Work I am not aware of any other phone system we have used. We do use teams for administrative meetings and communication. While the meeting quality in teams is better than the meeting quality in 8x8, I still prefer 8x8 overall for day to day communications and use. I prefer 8x8 … Incentivized Helpful? Brian Barber-Laurin Solutions Architect in Information Technology at NuSpective Inc (Information Technology & Services, 1-10 employees) Chose 8x8 Work 8x8 seemed to have higher quality video when video conferencing compared to the other products. Incentivized Helpful? Ed Bartlett Health and Safety Manager in Human Resources at Moduline Industries (Construction, 51-200 employees) Chose 8x8 Work None Incentivized Helpful? Verified User Chose 8x8 Work it's very similar but has better phone quality Incentivized Helpful? Verified User Chose 8x8 Work 8x8 Work was clearly focused in on not just the quality of the end-user experience- but the quality of a non-IT end user experience. Some of the "Open source" options were clearly designed by IT engineers for IT engineers. Some organizations may very well welcome a level of … Incentivized Helpful? Verified User Chose 8x8 Work 8x8 Work is better in some aspects, such as admin interface where everything can be accessed from one interface. Overall the perceived call quality seems to be better on 8x8 Work than it was on Fuze with less user complaints. Fuze did have better and easier to use analytics and … Incentivized Helpful? Darren Woods Systems Administrator in Information Technology at The Systems Depot (Warehousing, 51-200 employees) Chose 8x8 Work I did a demo of Zoom Phone and it was much more complicated than 8x8 Work to setup, configure and maintain. 8x8 Work has many more features that come standard with the product. It looked to me like there were many more steps when creating a new user and assigning them a phone … Incentivized Helpful? Verified User Chose 8x8 Work In our system selection process we were able to narrow down our selection to three primary options, dial pad, Mitel and 8x8. After the due diligence and criteria review we did trials of each of these potential solutions. From that we determined that the 8x8 offering was what … Incentivized Helpful? Verified User Chose 8x8 Work I have not used or evaluated any other products like 8x8. Incentivized Helpful? Verified User Chose 8x8 Work We havent used another Incentivized Helpful? Verified User Chose 8x8 Work 8x8 X Series is easier to manage, implement, and is currently supported. Incentivized Helpful? Winston Weber Sr. Support Technician in Information Technology at Tailored Technology (Information Technology & Services, 1-10 employees) Chose 8x8 Work None Incentivized Helpful? Verified User Chose 8x8 Work 8x8 has everything we needed at the price we wanted. Other companies were missing important features that we use on daily basis. One of them being integration into teams Incentivized Helpful?	Microsoft No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

8x8 Work

Microsoft Teams

Comparison of Cloud PBX features of 8x8 Work and Microsoft Teams
Feature	8x8 Work 8.8 395 Ratings	Microsoft Teams - Ratings
Hosted PBX	9.9218 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	8.876 Ratings	00 Ratings
Directory of employee names	8.4357 Ratings	00 Ratings

Comparison of Call Management features of 8x8 Work and Microsoft Teams
Feature	8x8 Work 8.7 442 Ratings	Microsoft Teams - Ratings
Answering rules	9.1398 Ratings	00 Ratings
Call recording	8.7343 Ratings	00 Ratings
Call park	8.4318 Ratings	00 Ratings
Call screening	9.1301 Ratings	00 Ratings
Message alerts	8.1385 Ratings	00 Ratings

Comparison of Mobile apps features of 8x8 Work and Microsoft Teams
Feature	8x8 Work 8.9 385 Ratings	Microsoft Teams - Ratings
Mobile app for iOS	9.0318 Ratings	00 Ratings
Mobile app for Android	8.8248 Ratings	00 Ratings

Comparison of Project Management features of 8x8 Work and Microsoft Teams
Feature	8x8 Work - Ratings	Microsoft Teams 6.9 191 Ratings
Task Management	00 Ratings	7.5146 Ratings
Gantt Charts	00 Ratings	5.975 Ratings
Scheduling	00 Ratings	6.1161 Ratings
Workflow Automation	00 Ratings	7.1100 Ratings
Mobile Access	00 Ratings	8.1183 Ratings
Search	00 Ratings	6.7168 Ratings
Visual planning tools	00 Ratings	7.1117 Ratings

Comparison of Communication features of 8x8 Work and Microsoft Teams
Feature	8x8 Work - Ratings	Microsoft Teams 7.8 200 Ratings
Chat	00 Ratings	8.7199 Ratings
Notifications	00 Ratings	7.8198 Ratings
Discussions	00 Ratings	8.4186 Ratings
Surveys	00 Ratings	8.3111 Ratings
Internal knowledgebase	00 Ratings	8.1121 Ratings
Integrates with GoToMeeting	00 Ratings	6.547 Ratings
Integrates with Gmail and Google Hangouts	00 Ratings	5.743 Ratings
Integrates with Outlook	00 Ratings	9.1156 Ratings

Comparison of File Sharing & Management features of 8x8 Work and Microsoft Teams
Feature	8x8 Work - Ratings	Microsoft Teams 7.6 185 Ratings
Versioning	00 Ratings	8.2129 Ratings
Video files	00 Ratings	7.1157 Ratings
Audio files	00 Ratings	8.2159 Ratings
Document collaboration	00 Ratings	9.2172 Ratings
Access control	00 Ratings	8.7155 Ratings
Advanced security features	00 Ratings	6.8116 Ratings
Integrates with Google Drive	00 Ratings	5.353 Ratings
Device sync	00 Ratings	7.5131 Ratings

User Ratings
	8x8 Work	Microsoft Teams
Likelihood to Recommend	8.5 (463 ratings)	8.1 (277 ratings)
Likelihood to Renew	9.9 (30 ratings)	3.7 (9 ratings)
Usability	8.7 (104 ratings)	8.3 (61 ratings)
Availability	8.5 (10 ratings)	9.0 (1 ratings)
Performance	9.1 (10 ratings)	8.0 (1 ratings)
Support Rating	9.9 (142 ratings)	8.3 (113 ratings)
In-Person Training	9.1 (3 ratings)	- (0 ratings)
Online Training	9.0 (4 ratings)	- (0 ratings)
Implementation Rating	9.1 (14 ratings)	10.0 (1 ratings)
Configurability	8.8 (8 ratings)	- (0 ratings)
Contract Terms and Pricing Model	9.1 (9 ratings)	6.3 (7 ratings)
Ease of integration	9.1 (6 ratings)	- (0 ratings)
Product Scalability	9.0 (10 ratings)	10.0 (1 ratings)
Professional Services	8.7 (7 ratings)	7.0 (7 ratings)
Vendor post-sale	8.9 (7 ratings)	- (0 ratings)
Vendor pre-sale	8.9 (7 ratings)	- (0 ratings)