TrustRadius: an HG Insights company

8x8 Work vs. Mitel MiCollab

Save this comparison

Save this comparison

8x8 Work

824 Reviews and Ratings

Mitel MiCollab

43 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Work

    Score8.5 out of 10
    		N/A8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

    $24

    per month

    Mitel MiCollab

    Score4.2 out of 10
    		N/AMitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
    Pricing
    8x8 WorkMitel MiCollab
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    8x8 WorkMitel MiCollab
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    8x8 WorkMitel MiCollab
    Considered Both Products
    8x8 Inc.
    Verified User
    Chose 8x8 Work
    Mitel MiCollab was very complex and required a lot of training. However it was always reliable, we never had issues with call quality, dead air, or call disconnects. The technical support was very knowledgeable and was not outsourced to another country.
    Incentivized
    Verified User
    Chose 8x8 Work
    In our system selection process we were able to narrow down our selection to three primary options, dial pad, Mitel and 8x8. After the due diligence and criteria review we did trials of each of these potential solutions. From that we determined that the 8x8 offering was what …
    Incentivized
    Verified User
    Chose 8x8 Work
    8x8 portal never seems to be down, other cloud providers have issues with access to their portal.
    Incentivized
    Mitel Networks Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 WorkMitel MiCollab
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Work and Mitel MiCollab
    Feature
    8x8 Work
    8.8
    395 Ratings
    Mitel MiCollab
    -
    Ratings
    Hosted PBX9.9218 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.876 Ratings00 Ratings
    Directory of employee names8.4357 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Work and Mitel MiCollab
    Feature
    8x8 Work
    8.7
    442 Ratings
    Mitel MiCollab
    -
    Ratings
    Answering rules9.1398 Ratings00 Ratings
    Call recording8.7343 Ratings00 Ratings
    Call park8.4318 Ratings00 Ratings
    Call screening9.1301 Ratings00 Ratings
    Message alerts8.1385 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Work and Mitel MiCollab
    Feature
    8x8 Work
    8.9
    385 Ratings
    Mitel MiCollab
    -
    Ratings
    Mobile app for iOS9.0318 Ratings00 Ratings
    Mobile app for Android8.8248 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of 8x8 Work and Mitel MiCollab
    Feature
    8x8 Work
    -
    Ratings
    Mitel MiCollab
    5.6
    13 Ratings
    Task Management00 Ratings5.07 Ratings
    Gantt Charts00 Ratings6.03 Ratings
    Scheduling00 Ratings6.09 Ratings
    Workflow Automation00 Ratings5.05 Ratings
    Mobile Access00 Ratings7.012 Ratings
    Search00 Ratings5.09 Ratings
    Visual planning tools00 Ratings5.06 Ratings
    Communication
    Comparison of Communication features of 8x8 Work and Mitel MiCollab
    Feature
    8x8 Work
    -
    Ratings
    Mitel MiCollab
    6.7
    14 Ratings
    Chat00 Ratings9.013 Ratings
    Notifications00 Ratings7.013 Ratings
    Discussions00 Ratings6.08 Ratings
    Surveys00 Ratings4.03 Ratings
    Internal knowledgebase00 Ratings4.07 Ratings
    Integrates with GoToMeeting00 Ratings7.84 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings8.04 Ratings
    Integrates with Outlook00 Ratings8.06 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of 8x8 Work and Mitel MiCollab
    Feature
    8x8 Work
    -
    Ratings
    Mitel MiCollab
    6.0
    10 Ratings
    Versioning00 Ratings5.01 Ratings
    Video files00 Ratings8.06 Ratings
    Audio files00 Ratings8.08 Ratings
    Document collaboration00 Ratings7.06 Ratings
    Access control00 Ratings5.09 Ratings
    Advanced security features00 Ratings3.08 Ratings
    Integrates with Google Drive00 Ratings8.01 Ratings
    Device sync00 Ratings4.08 Ratings
    User Ratings
    8x8 WorkMitel MiCollab
    Likelihood to Recommend
    8.5
    (463 ratings)
    5.0
    (14 ratings)
    Likelihood to Renew
    9.9
    (30 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (104 ratings)
    5.0
    (2 ratings)
    Availability
    8.5
    (10 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (10 ratings)
    -
    (0 ratings)
    Support Rating
    9.9
    (142 ratings)
    6.4
    (3 ratings)
    In-Person Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (14 ratings)
    -
    (0 ratings)
    Configurability
    8.8
    (8 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (9 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (6 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (10 ratings)
    -
    (0 ratings)
    Professional Services
    8.7
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.9
    (7 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.9
    (7 ratings)
    -
    (0 ratings)