8x8 Work vs. Vonage Business Communications

8x8 Work

824 Reviews and Ratings

Vonage Business Communications

91 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
8x8 Work	Score8.5 out of 10	N/A	8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.	$24 per month
Vonage Business Communications	Score7.9 out of 10	N/A	Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.	$19 per month per extension

Pricing

8x8 Work

Vonage Business Communications

No answers on this topic

Mobile: $19.99
per month per extension
Premium: $29.99
per month per extension
Advanced: $39.99
per month per extension

Pricing Offerings
8x8 Work	Vonage Business Communications
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

—

Community Pulse
Key User Insights
	8x8 Work	Vonage Business Communications
Considered Both Products	8x8 Inc. Matt McShane President in Corporate at Sunflower Bake Shop Inc. (Food & Beverages, 11-50 employees) Chose 8x8 Work Vonage more expensive for the features. no integration to ERP, but compatible to a lager variety of phone equipment. Incentivized Helpful? Myron Murray President at Vehicle Source Group Inc (Automotive, 1-10 employees) Chose 8x8 Work When I first used Vonage, it was easier to set up and get what I wanted, and they did everything for me. But after they were sold, everything changed, and they did nothing for the customer and bumped up the price. 8x8 was more difficult to use and didn't do anything for you, … Incentivized Helpful? Verified User Chose 8x8 Work 8x8 seemed to be a more established business platform than Vonage, which seemed to still be a little stuck in its consumer roots. We also checked out RingCentral which was pricier and we didn't particularly like the fact that it would have a virtual answer instead of just … Incentivized Helpful? Verified User Chose 8x8 Work Moved from Vonage to 8x8 and can confidently say that 8x8 is far better. From memory, I think Vonage may be slightly cheaper but comparing price to functionality, support and other key variables 8x8 is a far better value. Incentivized Helpful? Verified User Chose 8x8 Work Although RingCentral and 8x8 provider similar offerings, I find the pricing and ease of use more appealing to 8x8. I also like the US-based customer support that 8x8 offers. I feel the feature set for Vonage for Business is not as strong as either RingCentral or 8x8. For … Incentivized Helpful? Verified User Chose 8x8 Work 8x8 Work is easier and much more organized both from a user and an admin perspective, and more cost-effective from a business owner standpoint. Incentivized Helpful? Pat Carlson VP Sales in Sales at Rent It Biz Software Company (Computer Software, 1-10 employees) Chose 8x8 Work 8x8 offered better hosted PBX plus update their system many times a year Incentivized Helpful? Verified User Chose 8x8 Work it is working well, has good Mobile and Desktop App and all the Options that I need. Including Fax and Options to Easily find other users when they are online and Available or they are Not, I cannot name any Options that May not be Needed and the Support is the Only Option that … Incentivized Helpful? Verified User Chose 8x8 Work All have additional charge for all the additional option you want to use , also there is bigger issue of IP. For example you are in USA and traveling to any country in Europe your app will stop working , so all your customers are gone till the time you get back to USA. this is … Incentivized Helpful? Diego Nivia Customer Service Rep in Customer Service at Safe Coverage Insurance (Insurance, 1-10 employees) Chose 8x8 Work Its much better in all ways possible. Incentivized Helpful? Verified User Chose 8x8 Work Pricing, features, and the Gartner Magic Quadrant review were also considered. The platform's multiple reviews were very attractive. Incentivized Helpful? Verified User Chose 8x8 Work Very well, overall, on par if not better product than all. Incentivized Helpful? Christian Eby President in Professional Services at Eby Technology, Inc (Computer & Network Security, 1-10 employees) Chose 8x8 Work 8x8 beats out all the other players in quality, reliability, and ease of configuration. They are not the lowest cost, but they are comparable for the basic features. Once you jump into enterprise features, you pay for what you get- and you get quality and ease of configuration, … Incentivized Helpful? jackie gibson President in Corporate at Harris Lane Warner Recruiting (Staffing & Recruiting, 11-50 employees) Chose 8x8 Work 8x8 X Series has all of the features I need, and plenty that I don't utilize at the moment - but I will when I add more people to my team. The features are easy to implement and use. I have never had a problem with dropped calls, bad connections, etc., as I used to have with … Incentivized Helpful? Verified User Chose 8x8 Work 8x8 X Series (Formerly Virtual Office) seemed to present the optimal combination of cost, features, scalability to support our growth, track record, and positive reviews. Incentivized Helpful? Chris Meader SVP in Product Management at Sudrania Fund Services (Financial Services, 201-500 employees) Chose 8x8 Work 8x8 X Series (Formerly Virtual Office) provides more functionality for more users at a cost slightly lower than the competition. Incentivized Helpful? Verified User Chose 8x8 Work Price Incentivized Helpful? Verified User Chose 8x8 Work Significantly cheaper than other services and overall a more pleasant customer service and sales experience. Incentivized Helpful? Verified User Chose 8x8 Work 8x8 was far less expensive Incentivized Helpful? Andrew Steven IT Director in Information Technology at GTMatrix (Logistics and Supply Chain, 1-10 employees) Chose 8x8 Work We liked the flexibility of 8x8. We liked the fact that they supply VOIP services to the regulator in the UK. We liked the robustness of their network and the quality of their support. We liked the initial discounts and the low cost of entry. We liked that they are a NASDAQ … Incentivized Helpful? Joe Khoe Technology Consultant in Information Technology at MicroTech Systems (Telecommunications, 1-10 employees) Chose 8x8 Work 8x8 outperformed all companies and produce results - exactly what we needed. 8x8 may not be the cheapest VoIP company, but their system works solid. Incentivized Helpful?	Vonage Boyd Harrison Administrator in Customer Service at Fairfax Presbyterian Church (Non-profit Organization Management, 11-50 employees) Chose Vonage Business Communications When I used to use 8 x 8, it started off as a good price, but the product was not all that great, and they lock you in on a tough contract that automatically changes price and no longer becomes economically viable. That is not the case with Vonage Business Communications, you … Incentivized Helpful? Julia Urbanski Licensing in Corporate at Momentum Solar (Construction, 1001-5000 employees) Chose Vonage Business Communications I don't think 8x8 is around anymore. I didn't choose Vonage it was chosen for me. I cannot say it is better than 8x8, but it is comparable. As I am not very familiar with other programs, I cannot give it a good comparison. Receiving an email when I get a voicemail is also nice. Incentivized Helpful? Patrick Plaisance CTO (Chief Technical Officer) in Information Technology at Pachyderm Consulting (Information Technology and Services, 1-10 employees) Chose Vonage Business Communications We evaluated the listed cloud VOIP providers for clients and ourselves, as well as various on-premise solutions. While not perfect, Vonage had the best balance of cost, ease of use, support, reliability, and hardware offerings. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

8x8 Work

Vonage Business Communications

Comparison of Cloud PBX features of 8x8 Work and Vonage Business Communications
Feature	8x8 Work 8.8 395 Ratings	Vonage Business Communications 9.3 8 Ratings
Hosted PBX	9.9218 Ratings	9.65 Ratings
Multi-level Interactive Voice Response (IVR)	8.876 Ratings	9.26 Ratings
Directory of employee names	8.4357 Ratings	8.98 Ratings

Comparison of Call Management features of 8x8 Work and Vonage Business Communications
Feature	8x8 Work 8.7 442 Ratings	Vonage Business Communications 8.7 9 Ratings
Answering rules	9.1398 Ratings	8.59 Ratings
Call recording	8.7343 Ratings	9.26 Ratings
Call park	8.4318 Ratings	8.67 Ratings
Call screening	9.1301 Ratings	8.57 Ratings
Message alerts	8.1385 Ratings	8.19 Ratings
Business SMS/External Messaging	00 Ratings	8.44 Ratings
Online Fax	00 Ratings	9.01 Ratings
Voicemail Transcription	00 Ratings	9.43 Ratings

Comparison of Mobile apps features of 8x8 Work and Vonage Business Communications
Feature	8x8 Work 8.9 385 Ratings	Vonage Business Communications 7.5 9 Ratings
Mobile app for iOS	9.0318 Ratings	8.39 Ratings
Mobile app for Android	8.8248 Ratings	6.66 Ratings

Comparison of Performance & Compatibility of Online Events Software features of 8x8 Work and Vonage Business Communications
Feature	8x8 Work - Ratings	Vonage Business Communications 8.0 4 Ratings
High quality audio	00 Ratings	8.14 Ratings
High quality video	00 Ratings	8.01 Ratings

Comparison of Screen Sharing features of 8x8 Work and Vonage Business Communications
Feature	8x8 Work - Ratings	Vonage Business Communications 5.0 1 Ratings
Desktop sharing	00 Ratings	5.01 Ratings

Comparison of Online Meetings / Events features of 8x8 Work and Vonage Business Communications
Feature	8x8 Work - Ratings	Vonage Business Communications 7.8 3 Ratings
Meeting initiation	00 Ratings	6.62 Ratings
Record meetings / events	00 Ratings	9.02 Ratings

Comparison of Online Events Security features of 8x8 Work and Vonage Business Communications
Feature	8x8 Work - Ratings	Vonage Business Communications 9.0 1 Ratings
User authentication	00 Ratings	9.01 Ratings
Participant roles & permissions	00 Ratings	9.01 Ratings

Comparison of Unified Communications Platform and Collaboration features of 8x8 Work and Vonage Business Communications
Feature	8x8 Work - Ratings	Vonage Business Communications 8.4 3 Ratings
Centralized communications management	00 Ratings	7.83 Ratings
Team messaging	00 Ratings	7.83 Ratings
Team document sharing	00 Ratings	9.01 Ratings
Call and meeting analytics	00 Ratings	9.02 Ratings

User Ratings
	8x8 Work	Vonage Business Communications
Likelihood to Recommend	8.5 (463 ratings)	8.8 (26 ratings)
Likelihood to Renew	9.9 (30 ratings)	5.0 (2 ratings)
Usability	8.7 (104 ratings)	5.0 (3 ratings)
Availability	8.5 (10 ratings)	- (0 ratings)
Performance	9.1 (10 ratings)	- (0 ratings)
Support Rating	9.9 (142 ratings)	1.0 (11 ratings)
In-Person Training	9.1 (3 ratings)	- (0 ratings)
Online Training	9.0 (4 ratings)	- (0 ratings)
Implementation Rating	9.1 (14 ratings)	- (0 ratings)
Configurability	8.8 (8 ratings)	- (0 ratings)
Contract Terms and Pricing Model	9.1 (9 ratings)	- (0 ratings)
Ease of integration	9.1 (6 ratings)	- (0 ratings)
Product Scalability	9.0 (10 ratings)	- (0 ratings)
Professional Services	8.7 (7 ratings)	- (0 ratings)
Vendor post-sale	8.9 (7 ratings)	- (0 ratings)
Vendor pre-sale	8.9 (7 ratings)	- (0 ratings)