8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
N/A
Webex Calling
Score 8.7 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$17
per month per user
Pricing
8x8 Work
Webex Calling
Editions & Modules
No answers on this topic
Webex Call
$17
per month per user
Webex Suite: Meet + Call
$25
per month per user
Webex Enterprise
Contact Sales
Cisco Unified Communications Manager
Contact Sales
Offerings
Pricing Offerings
8x8 Work
Webex Calling
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
—
Discount available for annual pricing.
More Pricing Information
Community Pulse
8x8 Work
Webex Calling
Considered Both Products
8x8 Work
Verified User
Anonymous
Chose 8x8 Work
Not sure which one we have used in the past, but we are very happy with 8x8. We have become so used to it that we do not see the need of switching. Price is comfortable and it has been effective for our needs. It's easy and comfortable to use.
I have used Voip systems before and even bought and installed a PBX phone system and wired all the desks in. This is by far the cheapest option, its easy to use and easy to add new users.
fuze was good from few perspective, espectiall the click and dial option anywhere on the browser page where a number was situated. 8x8 Work says that has that but does not feel the same. also on adding notes in the CRM fuze had a better usebilty
Our company chose 8x8 Work because it offers a reliable, all-in-one communication platform with voice, video, and messaging in one place. Unlike other tools like Microsoft Teams, RingCentral, or Zoom, this program has provided a better global fill for supporting both remote …
“8x8 Work is easy to use and combines calls, chats, and video meetings in one app. It was quick to set up and works smoothly on both mobile and desktop. Some other tools have more advanced features, but 8x8 Work offers the right mix of reliability, affordability, and simplicity …
Not really used anything else or researched anything else. When we found out 8x8 had all these other features and capabilities with an affordable price, I researched other companies and we realized we had made the right choice.
Every solution has its positivies and negatives, but the ability to make changes as a company and not have to wait for someone to make them for you is very important to us
8x8 Work offers all we need in an easy-to-use format. Zoom seemed to have too many features that are not required and can be overwhelming to Users who are not the most Tech-Savvy. The price point of 8x8 is great, too. Get everything we need at a low cost.
I prefer 8x8 Work; it has the right number of features and modes for the communication I need. I much prefer 8x8 Work meetings to zoom meetings, as it is much, much easier to transition between devices when I am on the road. 8x8 Work is also easier to manage across multiple …
8x8 Work and RingCentral EX have similar features available. 8x8 Analytics is a little better at summarizing data and creating dashboard visuals. Other than that they are both great products. I prefer the admin console confirmation for 8x8 Work over RingCentral. Things seem to …
I am not aware of any other phone system we have used. We do use teams for administrative meetings and communication. While the meeting quality in teams is better than the meeting quality in 8x8, I still prefer 8x8 overall for day to day communications and use. I prefer 8x8 …
I have used and evaluated similar communication and collaboration tools such as Zoom, Microsoft Teams, Google Meet, Slack, and RingCentral. These platforms also offer messaging, calling, and video conferencing features. Each has its own strengths, but 8x8 Work stands out for …
I also use Microsoft Teams for my customers that are Microsoft House, but I prefer Cisco Webex. Microsoft Teams definitely doesn't stack up against Cisco, but it is maturing. There's certain features that some of my customers use that aren't available right now in production. …
Webex Calling easily stacks up against the competition because Webex Calling is all inclusive inside the Webex. Suite, unlike other companies and providers where you have to piece together. A full solution from 4 different products we've used 12 different web pages to manage …
The main thrust of the project was to contain costs and reduce overhead for device (physical phone) management. Since we already had somewhat of an investment in Cisco infrastructure, Webex calling seemed a natural option to evaluate. I was not involved in the product …
We are trying to keep a uniform style of communications and would like to have it across one platform that is easy to use and simple for users in the long run.
Webex Calling is in the top 3 of best cloudcomms solutions, together with teams and Zoom. cisco has the strongpoint of being a joint portfolio offer, where you can acquire the routers/switches/wifi together with the UC making if simpler to have just one provider to work with. …
It does have an advantage due to the name attached behind it, that is Cisco. Due to that it makes it more reliable and trusted solution followed by the integrity they provide us. I fell that it is the best solution available in the market so far. The features and the …
The Cisco video conferencing hardware is a big differentiator. It provides excellent video and crystal clear sound quality for both sides. The interoperability between the solution is important. It allows us to work with other business units that are using MS teams. The Cisco …
Webex Calling is developed by Cisco who has strong expertise is collaboration domain while Microsoft Teams is developed by Microsoft who is not having Cisco like expertise in collaboration. This makes Webex Calling a more robust and intuitive solution which is more relevant to …
Webex Calling is focused on a dedicated voice calling experience, providing an intuitive, straightforward interface for managing business calls. It's designed for users who primarily need public switched telephone network calling and advanced call features. Webex Calling is …
WebEx Calling has extensions and an intuitive interface; it is what I am used to when calling and handling calls. Teams lacks extensions, and ease of setup and use. It also does not integrate well with ATA boxes for paging and other features whereas Teams makes this difficult …
8x8 Work is an ideal communication platform for intra-organization communication; it is very easy to find any employee at my firm and quickly ascertain their availability. I don't like for outside clients to know my direct line, so I would like to be able to mask my number in outgoing texts/display our general reception number so that those clients are not confused on how best to call in to me.
Webex calling has efficient call monitoring systems and advanced call logging tools. Unlike other call management service providers, Webex calling has a flexible pricing plan and personalised customer care services. The product allows for customization to meet the unique needs of individual users. It has global coverage capabilities and unlimited implementation. Software user friendliness and availability of unlimited integration options.
For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.
The auto attendant has built in text-to-speech, but this same engine should be put to use for individual and ring group voicemail messages.
Call forwarding in the mobile app should be relocated for easier access. Instead it's buried somewhere under the generic "account settings"
The default user template disables voicemail text transcription. Why???
One fax number should be accessible by app for more than 1 user. Responsibility for faxes is usually distributed among a few people in a typical small office setting.
Ability to receive and send SMS messages from a shared "main company number" would be awesome. Ability to assign this to certain users would rock!
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
The service can be intermittent and the call forwarding feature will not always work perfectly. There will be periods of time where the calling feature will not work at all and people on the other end can hear me but I am unable to hear them. It also requires a fairly strong signal which can be an issue if you work somewhere remote or a building without much service.
I'm not using it to its full capacity like a Zoom or teams Workspace. I use the service for phone calls, hate application on my cellphone and the voicemail apparatus. This we like because it gives us the feel of a large firm when we aren't.
Cisco Webex Calling is an outstanding cloud collaboration that includes enterprise-grade cloud phone system designed for the modern hybrid workplace. Webex Calling integrates calling, messaging, and meetings into a single, intuitive platform, empowering your teams with unparalleled flexibility and productivity. Benefit from advanced features like HD audio and video, voicemail to email, call forwarding, and intelligent call routing, ensuring crystal-clear communication and efficient workflows from any device, anywhere. Webex Calling prioritizes security and reliability, offering redundant data centers and end-to-end encryption to safeguard your conversations. Its scalable architecture effortlessly adapts to your envolving business needs, providing a future-proof communication foundation. Enhance collaboration and streamline operations with a solution that's not just a phone system, but a comprehensive communication hub.
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
I've not actually had it ever be unavailable when I needed to use it. As mentioned before, a network outage would take it down, but we have redundant systems for our network connections with automatic failover.
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
I don't really see this impacting any other system performance at all. The client is very light use on resources, even on my iPhone. I don't know what else it connects to behind the scenes other then the campus directory, but I haven't seen or heard of any impacts. It seems fairly self contained except for wherever it interfaces with the general telephone system connectivity outside the campus.
We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
We had a third party implement and set up the system the way we wanted it - after that I do all changes or additions. The vendor was very knowledgeable and had it up and running in less than an hour.
8x8 Work offers all we need in an easy-to-use format. Zoom seemed to have too many features that are not required and can be overwhelming to Users who are not the most Tech-Savvy. The price point of 8x8 is great, too. Get everything we need at a low cost.
The company uses Microsoft Teams. They do use Microsoft Teams right now and for a long time a lot of the different practices have been using on-premise, contact Call Manager and Unified Communications Express. But Cisco WebEx, the cloud-based product is one of the new ones. And some of our other site practices are also using RingCentral. So cloud calling is not new to the company. For those of us who are familiar with Cisco products, the transition to WebEx calling is not as difficult as it might be for some other products. Going from on-prem to RingCentral, there is more of a learning curve with.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
So far it has been very reliable, with very little down time that was associated with the product itself. We have had network outages due to external factors such as construction cutting a fiber link, but other than that kind of thing not much for failures.
Certainly when it comes to my client base, they certainly understand the benefits of the full end-to-end, Cisco stack. And when I talk about a calling platform in regards to it simply being a call from one end to another or a message from one end to another, Cisco provides so much more because it enables all that AI and I guess analytical data of which the endpoints cover. So when it comes to integrating with a meeting room experience and you're in a meeting room that can cater for up to 20 people, but say for example, only two or three people on average utilize that room, that type of safe spacing information gets transmitted into other business decisions that can benefit the business from an ROI perspective such as rearranging the interior design to create better outcomes for worker experiences. So much more than just a calling platform.
