Accruent Lucernex vs. Chime CRM

I believe Accruent is well suited for companies with a large amount of leased assets that need to be accounted for under the new accounting standard. Companies with fewer leases would not need an intricate tool of this size. It is suited for both real estate and equipment leases, which makes up the entirety of our portfolio.

Incentivized

Honestly, in my opinion, if they improved customer service had a checks an balance system for their employees things would be better. Having major issues with certain features and your only source of reprieve is the person who caused the issue is abominable I feel. Not sound.

• The classroom and web-base training experience were very well-executed. Instructors and SME's in training were knowledgeable and helpful.
• Upper management oversight of the projects provides the customer with confidence knowing that if escalations need to occur, issues will be handled.
• Management was quick to make it right and switch our team when they recognized that there were some fundamental pieces missing from our initial SOW for our project.

Incentivized

• website
• listing promotion
• add ons

• We were misled that we would be utilizing Lucernex employees on our implementation. We have subcontractors from Sense Corp who do not seem that they are very familiar with the software. They often have to take questions away to ask (presumably Lucernex employees).
• The implementation process is very inefficient. The upload templates are not straightforward, and there are "required" fields that are not designated as "required". Also, the sheer number of upload templates that need to be populated does not seem like the best way to get our information into the software. A guide to denote what each field on the template actually represents would be helpful.
• You can tell that Lucernex is benefiting from the influx of business from ASC 842, and is trying to onboard as many clients as possible at the same time. This has caused a lack of attention to our implementation, and it shows with some frustration on our side with the implementation process.

Incentivized

• customer service
• costumer service
• follow through
• Writing a complaint about an ad manager to that ad manager is a sure fire way that it gets buried or not communicated up

The trainers were knowledgeable and engaging in presenting the materials, and their emphasis on important concepts was helpful (I would rate the trainers themselves a 9!). However, I do not believe there's anything we learned in the in-person training that could not have been taught via live web-classroom. Traveling a significant distance (in our case) to Austin, TX for only approx. 12 hours in the classroom was (in my opinion) not necessary, since the same material could have been presented via live web-classroom and saved us the expense and travel-time. I would encourage Lucernex to consider moving to a live web-classroom format in the future; an online live format would still allow for participation and questions from the participants while saving clients' time and money

Incentivized

We chose Lucernex based on the commitment of building and maintaining the customer/vendor relationship to grow the product, the end user ability to configure the system and the systems functionality to complete all of our lease management needs.

Incentivized

Sierra interactive Follow Up Boss

• Lease negotiation process has improved, we are able to make quicker, sound decisions with all the data at our fingertips
• Internal and external reporting has been enhanced through the use of the reporting module. Reports can be easily made and tailored for reporting needs
• Percent rent and straight line accruals are now automated through the system which cuts down on manual user error from previously using spreadsheets

Incentivized

• Good crm
• dialer
• being overcharged multiple times
• They dont do refunds just credits