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Act! CRM vs. Microsoft Dynamics 365

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Act! CRM

66 Reviews and Ratings

Microsoft Dynamics 365

954 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Act! CRM

    Score3.9 out of 10
    		N/AAct! CRM (formerly Swiftpage) aims to empower small businesses to build and manage client relationships and leads, so the user always has a pipeline of new, repeat, and referral business under control. Users can manage their businesses with Act! CRM every day, since it’s more than a CRM – it’s designed to present everything needed to stay on top of relationships, see what’s most important and actionable, and run sales and marketing in one place.

    $30

    per month (billed annually) per user

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    Act! CRMMicrosoft Dynamics 365
    Editions & Modules
    Standard
    $30
    per month (billed annually) per user
    Act! Premium Desktop
    $39
    per month (billed annually) per user
    Professional
    $45
    per month (billed annually) per user
    Ultimate
    $60
    per month (billed annually) per user
    Advanced - Extra Features
    $399
    per user, per month (billed annually)
    No answers on this topic
    Offerings
    Pricing Offerings
    Act! CRMMicrosoft Dynamics 365
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Act! CRMMicrosoft Dynamics 365
    Considered Both Products
    ACT! LLC
    No answer on this topic
    Microsoft
    Felix Tapia
    Director of Marketing in Marketing at Robison (Oil & Energy, 51-200 employees)
    Chose Microsoft Dynamics 365
    Our decision was driven by the familiarity of Microsoft products to the end users. We were an Outlook Exchange server based company, which has recently migrated to Office 365. The integration of Dynamics to Outlook is ideal and provides ease of use for the end user.

    We were …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Act! CRMMicrosoft Dynamics 365
    Sales Force Automation
    Comparison of Sales Force Automation features of Act! CRM and Microsoft Dynamics 365
    Feature
    Act! CRM
    4.3
    4 Ratings
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Customer data management / contact management5.04 Ratings8.069 Ratings
    Workflow management7.42 Ratings8.067 Ratings
    Territory management8.52 Ratings6.051 Ratings
    Opportunity management6.04 Ratings7.063 Ratings
    Integration with email client (e.g., Outlook or Gmail)1.04 Ratings7.066 Ratings
    Contract management1.01 Ratings7.052 Ratings
    Quote & order management2.02 Ratings6.048 Ratings
    Interaction tracking3.03 Ratings7.060 Ratings
    Channel / partner relationship management5.03 Ratings6.051 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Act! CRM and Microsoft Dynamics 365
    Feature
    Act! CRM
    5.9
    2 Ratings
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Case management1.72 Ratings6.051 Ratings
    Call center management8.12 Ratings7.045 Ratings
    Help desk management8.01 Ratings7.049 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Act! CRM and Microsoft Dynamics 365
    Feature
    Act! CRM
    3.0
    4 Ratings
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Lead management3.04 Ratings8.061 Ratings
    Email marketing3.04 Ratings7.062 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Act! CRM and Microsoft Dynamics 365
    Feature
    Act! CRM
    4.0
    3 Ratings
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Task management3.03 Ratings8.059 Ratings
    Billing and invoicing management4.02 Ratings8.044 Ratings
    Reporting5.03 Ratings9.053 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Act! CRM and Microsoft Dynamics 365
    Feature
    Act! CRM
    5.0
    4 Ratings
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Forecasting6.03 Ratings7.055 Ratings
    Pipeline visualization5.04 Ratings5.061 Ratings
    Customizable reports4.03 Ratings9.064 Ratings
    Customization
    Comparison of Customization features of Act! CRM and Microsoft Dynamics 365
    Feature
    Act! CRM
    2.0
    4 Ratings
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Custom fields3.04 Ratings8.165 Ratings
    Custom objects2.02 Ratings8.060 Ratings
    Scripting environment2.01 Ratings7.048 Ratings
    API for custom integration1.12 Ratings8.052 Ratings
    Security
    Comparison of Security features of Act! CRM and Microsoft Dynamics 365
    Feature
    Act! CRM
    7.5
    3 Ratings
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Single sign-on capability7.02 Ratings7.056 Ratings
    Role-based user permissions8.03 Ratings6.057 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Act! CRM and Microsoft Dynamics 365
    Feature
    Act! CRM
    5.0
    4 Ratings
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Marketing automation5.04 Ratings7.056 Ratings
    Compensation management00 Ratings6.029 Ratings
    Platform
    Comparison of Platform features of Act! CRM and Microsoft Dynamics 365
    Feature
    Act! CRM
    1.0
    4 Ratings
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Mobile access1.04 Ratings7.048 Ratings
    Social CRM
    Comparison of Social CRM features of Act! CRM and Microsoft Dynamics 365
    Feature
    Act! CRM
    -
    Ratings
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Social data00 Ratings8.036 Ratings
    Social engagement00 Ratings7.037 Ratings
    User Ratings
    Act! CRMMicrosoft Dynamics 365
    Likelihood to Recommend
    3.0
    (19 ratings)
    6.5
    (90 ratings)
    Likelihood to Renew
    1.0
    (2 ratings)
    8.0
    (20 ratings)
    Usability
    4.0
    (8 ratings)
    6.5
    (20 ratings)
    Support Rating
    1.7
    (14 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    1.0
    (2 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)