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Act! CRM vs. Zoho CRM

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Act! CRM

66 Reviews and Ratings

Zoho CRM

974 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Act! CRM

    Score4 out of 10
    		N/AAct! CRM (formerly Swiftpage) aims to empower small businesses to build and manage client relationships and leads, so the user always has a pipeline of new, repeat, and referral business under control. Users can manage their businesses with Act! CRM every day, since it’s more than a CRM – it’s designed to present everything needed to stay on top of relationships, see what’s most important and actionable, and run sales and marketing in one place.

    $30

    per month (billed annually) per user

    Zoho CRM

    Score8.7 out of 10
    		N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    Act! CRMZoho CRM
    Editions & Modules
    Standard
    $30
    per month (billed annually) per user
    Act! Premium Desktop
    $39
    per month (billed annually) per user
    Professional
    $45
    per month (billed annually) per user
    Ultimate
    $60
    per month (billed annually) per user
    Advanced - Extra Features
    $399
    per user, per month (billed annually)
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    Act! CRMZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details——
    More Pricing Information
    Community Pulse
    Act! CRMZoho CRM
    Considered Both Products
    ACT! LLC
    Laurence Sarner
    President in Finance and Accounting at Sarner Financial (Accounting, 1-10 employees)
    Chose Act! CRM
    Swiftpage ACT! was selected and used as it was tightly integrated with Sage accounting products and the fact that the product had a long history and a strong position in the marketplace for two decades. As more products have emerged in conjunction with the advent of cloud …
    Incentivized
    Zoho
    Julia Urbanski
    Administrative Assistant in Corporate at California Solar Systems (Construction, 11-50 employees)
    Chose Zoho CRM
    Zoho CRM is similar to Salesforce in that it integrates well with other platforms. Zoho CRM has a lot more features available and is newer than Salesforce, so it seems like it has better features than Salesforce did. We selected Zoho CRM for the robust options they had …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Act! CRMZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Act! CRM and Zoho CRM
    Feature
    Act! CRM
    4.3
    4 Ratings
    Zoho CRM
    8.5
    288 Ratings
    Customer data management / contact management5.04 Ratings8.5279 Ratings
    Workflow management7.42 Ratings8.3266 Ratings
    Territory management8.52 Ratings8.7196 Ratings
    Opportunity management6.04 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)1.04 Ratings8.8248 Ratings
    Contract management1.01 Ratings8.7203 Ratings
    Quote & order management2.02 Ratings8.1203 Ratings
    Interaction tracking3.03 Ratings8.1249 Ratings
    Channel / partner relationship management5.03 Ratings8.4192 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Act! CRM and Zoho CRM
    Feature
    Act! CRM
    5.9
    2 Ratings
    Zoho CRM
    8.3
    221 Ratings
    Case management1.72 Ratings8.5213 Ratings
    Call center management8.12 Ratings8.1172 Ratings
    Help desk management8.01 Ratings8.5189 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Act! CRM and Zoho CRM
    Feature
    Act! CRM
    3.0
    4 Ratings
    Zoho CRM
    8.5
    266 Ratings
    Lead management3.04 Ratings8.6261 Ratings
    Email marketing3.04 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Act! CRM and Zoho CRM
    Feature
    Act! CRM
    4.0
    3 Ratings
    Zoho CRM
    8.4
    263 Ratings
    Task management3.03 Ratings8.5248 Ratings
    Billing and invoicing management4.02 Ratings8.3180 Ratings
    Reporting5.03 Ratings8.5242 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Act! CRM and Zoho CRM
    Feature
    Act! CRM
    5.0
    4 Ratings
    Zoho CRM
    8.5
    258 Ratings
    Forecasting6.03 Ratings8.5216 Ratings
    Pipeline visualization5.04 Ratings8.4235 Ratings
    Customizable reports4.03 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of Act! CRM and Zoho CRM
    Feature
    Act! CRM
    2.0
    4 Ratings
    Zoho CRM
    8.3
    277 Ratings
    Custom fields3.04 Ratings8.4275 Ratings
    Custom objects2.02 Ratings8.2222 Ratings
    Scripting environment2.01 Ratings8.3178 Ratings
    API for custom integration1.12 Ratings8.4203 Ratings
    Security
    Comparison of Security features of Act! CRM and Zoho CRM
    Feature
    Act! CRM
    7.5
    3 Ratings
    Zoho CRM
    8.4
    266 Ratings
    Single sign-on capability7.02 Ratings8.4231 Ratings
    Role-based user permissions8.03 Ratings8.4261 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Act! CRM and Zoho CRM
    Feature
    Act! CRM
    5.0
    4 Ratings
    Zoho CRM
    8.7
    210 Ratings
    Marketing automation5.04 Ratings8.7207 Ratings
    Compensation management00 Ratings8.6138 Ratings
    Platform
    Comparison of Platform features of Act! CRM and Zoho CRM
    Feature
    Act! CRM
    1.0
    4 Ratings
    Zoho CRM
    8.7
    230 Ratings
    Mobile access1.04 Ratings8.7230 Ratings
    Social CRM
    Comparison of Social CRM features of Act! CRM and Zoho CRM
    Feature
    Act! CRM
    -
    Ratings
    Zoho CRM
    8.3
    165 Ratings
    Social data00 Ratings8.3164 Ratings
    Social engagement00 Ratings8.4156 Ratings
    User Ratings
    Act! CRMZoho CRM
    Likelihood to Recommend
    3.0
    (19 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    1.0
    (2 ratings)
    7.6
    (42 ratings)
    Usability
    4.0
    (8 ratings)
    7.8
    (172 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    1.7
    (14 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    1.0
    (2 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (13 ratings)