ADAPTcrm vs. Zoho CRM

ADAPTcrm

21 Reviews and Ratings

Zoho CRM

974 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ADAPTcrm	Score7.2 out of 10	N/A	ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.	N/A
Zoho CRM	Score8.7 out of 10	N/A	Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.	$14 per month

Pricing

ADAPTcrm

Zoho CRM

No answers on this topic

Standard: $14.00
Per User/Per Month
Professional: $23.00
Per User/Per Month
Enterprise: $40.00
Per User/Per Month
Ultimate: $52.00
Per User/Per Month
Plus: $57.00
Per User/Per Month

Pricing Offerings
ADAPTcrm	Zoho CRM
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

$14 /user/month

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Community Pulse
Key User Insights
	ADAPTcrm	Zoho CRM
Considered Both Products	ADAPT Software Applications, Inc. Diana Richerdson Senior Manager - Agile Development and Delivery in Information Technology at Amdocs (Telecommunications, 10,001+ employees) Chose ADAPTcrm Adapt CRM has many positive points in comparison to our previous experience. As its integration is very efficient, it is user-friendly and its customer service has proved itself as highly efficient and professional people with maximum knowledge of the product and all these … Incentivized Helpful?	Zoho No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

ADAPTcrm

Zoho CRM

Comparison of Sales Force Automation features of ADAPTcrm and Zoho CRM
Feature	ADAPTcrm 9.0 3 Ratings	Zoho CRM 8.5 288 Ratings
Customer data management / contact management	8.73 Ratings	8.5279 Ratings
Workflow management	9.73 Ratings	8.3266 Ratings
Territory management	8.73 Ratings	8.7196 Ratings
Opportunity management	8.73 Ratings	8.7253 Ratings
Integration with email client (e.g., Outlook or Gmail)	9.03 Ratings	8.8248 Ratings
Contract management	9.03 Ratings	8.7203 Ratings
Quote & order management	9.73 Ratings	8.1203 Ratings
Interaction tracking	8.43 Ratings	8.1249 Ratings
Channel / partner relationship management	9.03 Ratings	8.4192 Ratings

Comparison of Customer Service & Support features of ADAPTcrm and Zoho CRM
Feature	ADAPTcrm 9.2 3 Ratings	Zoho CRM 8.3 221 Ratings
Case management	9.73 Ratings	8.5213 Ratings
Call center management	9.03 Ratings	8.1172 Ratings
Help desk management	9.03 Ratings	8.5189 Ratings

Comparison of Marketing Automation features of ADAPTcrm and Zoho CRM
Feature	ADAPTcrm 8.9 3 Ratings	Zoho CRM 8.5 266 Ratings
Lead management	9.03 Ratings	8.6261 Ratings
Email marketing	8.73 Ratings	8.5219 Ratings

Comparison of CRM Project Management features of ADAPTcrm and Zoho CRM
Feature	ADAPTcrm 9.1 3 Ratings	Zoho CRM 8.4 263 Ratings
Task management	9.73 Ratings	8.5248 Ratings
Billing and invoicing management	8.73 Ratings	8.3180 Ratings
Reporting	9.03 Ratings	8.5242 Ratings

Comparison of CRM Reporting & Analytics features of ADAPTcrm and Zoho CRM
Feature	ADAPTcrm 9.1 3 Ratings	Zoho CRM 8.5 258 Ratings
Forecasting	9.03 Ratings	8.5216 Ratings
Pipeline visualization	8.73 Ratings	8.4235 Ratings
Customizable reports	9.73 Ratings	8.6249 Ratings

Comparison of Customization features of ADAPTcrm and Zoho CRM
Feature	ADAPTcrm 8.7 3 Ratings	Zoho CRM 8.3 277 Ratings
Custom fields	8.73 Ratings	8.4275 Ratings
Custom objects	8.43 Ratings	8.2222 Ratings
Scripting environment	8.73 Ratings	8.3178 Ratings
API for custom integration	9.02 Ratings	8.4203 Ratings

Comparison of Security features of ADAPTcrm and Zoho CRM
Feature	ADAPTcrm 9.1 3 Ratings	Zoho CRM 8.4 266 Ratings
Single sign-on capability	9.03 Ratings	8.4231 Ratings
Role-based user permissions	9.23 Ratings	8.4261 Ratings

Comparison of Social CRM features of ADAPTcrm and Zoho CRM
Feature	ADAPTcrm 8.7 3 Ratings	Zoho CRM 8.3 165 Ratings
Social data	9.03 Ratings	8.3164 Ratings
Social engagement	8.43 Ratings	8.4156 Ratings

Comparison of Integrations with 3rd-party Software features of ADAPTcrm and Zoho CRM
Feature	ADAPTcrm 8.9 3 Ratings	Zoho CRM 8.7 210 Ratings
Marketing automation	9.03 Ratings	8.7207 Ratings
Compensation management	8.72 Ratings	8.6138 Ratings

Comparison of Platform features of ADAPTcrm and Zoho CRM
Feature	ADAPTcrm 8.7 2 Ratings	Zoho CRM 8.7 230 Ratings
Mobile access	8.72 Ratings	8.7230 Ratings

User Ratings
	ADAPTcrm	Zoho CRM
Likelihood to Recommend	9.0 (3 ratings)	8.6 (312 ratings)
Likelihood to Renew	- (0 ratings)	7.6 (42 ratings)
Usability	9.0 (2 ratings)	7.8 (172 ratings)
Availability	- (0 ratings)	8.8 (7 ratings)
Performance	- (0 ratings)	8.5 (8 ratings)
Support Rating	9.0 (2 ratings)	6.1 (69 ratings)
In-Person Training	- (0 ratings)	8.0 (1 ratings)
Online Training	- (0 ratings)	5.5 (8 ratings)
Implementation Rating	- (0 ratings)	5.6 (16 ratings)
Configurability	- (0 ratings)	5.1 (114 ratings)
Contract Terms and Pricing Model	- (0 ratings)	9.5 (21 ratings)
Ease of integration	- (0 ratings)	7.2 (5 ratings)
Product Scalability	- (0 ratings)	5.7 (6 ratings)
Professional Services	- (0 ratings)	8.3 (7 ratings)
Vendor post-sale	- (0 ratings)	7.7 (13 ratings)
Vendor pre-sale	- (0 ratings)	7.8 (13 ratings)