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Adobe Customer Journey Analytics vs. Glassbox

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Customer Journey Analytics

    Score8.1 out of 10
    N/AAdobe's Customer Journey Analytics is a service built on Adobe Experience Platform that lets the user join all data from every channel into a single interface for real-time, omnichannel analysis and visualization, allowing users to make better decisions with a holistic view of the business and the context behind every customer action.N/A

    Glassbox

    Score8.1 out of 10
    Enterprise companies (1,001+ employees)
    Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.N/A
    Pricing
    Adobe Customer Journey AnalyticsGlassbox
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Adobe Customer Journey AnalyticsGlassbox
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Adobe Customer Journey AnalyticsGlassbox
    Considered Both Products
    Adobe
    Chose Adobe Customer Journey Analytics
    One major reason is no one can beat adobe in customer service even if we have problem they are their to help you out immediately. The amount of features and the ease of using tool customer journey analytics provide is sufficient for my organisation as other platforms are bit …
    Incentivized
    Glassbox
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Adobe Customer Journey AnalyticsGlassbox
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Adobe Customer Journey Analytics and Glassbox
    Feature
    Adobe Customer Journey Analytics
    -
    Ratings
    Glassbox
    9.6
    45 Ratings
    Responsive Design for Web Access00 Ratings9.844 Ratings
    Mobile Application00 Ratings9.943 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.444 Ratings
    Mobile App Analytics00 Ratings9.444 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Adobe Customer Journey Analytics and Glassbox
    Feature
    Adobe Customer Journey Analytics
    -
    Ratings
    Glassbox
    9.5
    45 Ratings
    Click analytics00 Ratings9.945 Ratings
    Scroll maps00 Ratings9.344 Ratings
    Conversion tracking00 Ratings9.444 Ratings
    Goal tracking00 Ratings9.444 Ratings
    Funnel Analysis00 Ratings9.945 Ratings
    Session Recording and Replay00 Ratings9.445 Ratings
    User Segmentation00 Ratings9.445 Ratings
    User Ratings
    Adobe Customer Journey AnalyticsGlassbox
    Likelihood to Recommend
    8.3
    (13 ratings)
    9.9
    (46 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.1
    (6 ratings)
    Usability
    8.0
    (12 ratings)
    8.7
    (15 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    In-Person Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)
    -
    (0 ratings)