Adobe Customer Journey Analytics vs. Hotjar
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Adobe Customer Journey Analytics | Score8.1 out of 10 | N/A | Adobe's Customer Journey Analytics is a service built on Adobe Experience Platform that lets the user join all data from every channel into a single interface for real-time, omnichannel analysis and visualization, allowing users to make better decisions with a holistic view of the business and the context behind every customer action. | N/A |
 Hotjar | Score8.3 out of 10 | N/A | Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing. The tool is used by digital analysts, UX designers, web developers and product marketers. Hotjar was acquired by Contentsquare September 2021, and is now a Contentsquare brand. | $39 per month 100 daily sessions |
| Adobe Customer Journey Analytics | Hotjar | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | Discount available for annual pricing. | ||||||||||||||
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| Adobe Customer Journey Analytics | Hotjar | |
|---|---|---|
| Likelihood to Recommend | 8.3 | 10.0 |
| Likelihood to Renew | 10.0 | 5.1 |
| Usability | 8.0 | 9.7 |
| Availability | 10.0 | - |
| Performance | 8.2 | - |
| Support Rating | 8.0 | 9.6 |
| In-Person Training | 6.0 | - |
| Online Training | 6.0 | - |
| Implementation Rating | 9.0 | - |
| Configurability | 9.0 | - |
| Ease of integration | 8.0 | 9.0 |
| Product Scalability | 9.0 | - |
| Professional Services | 9.0 | - |
| Vendor post-sale | 9.0 | - |
| Vendor pre-sale | 9.0 | - |