ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.
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Brightmine
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
Brightmine (formerly XpertHR) is a global provider of people data, analytics and insight. Brightmine is a division of LexisNexis Data Services, within RELX®, a global provider of information-based analytics and decision tools. RELX serves customers in 180+ countries with 35,000+ employees.
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Pricing
ADP SmartCompliance
Brightmine
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP SmartCompliance
Brightmine
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
Pricing varies based upon modules deployed and features enabled.
ADP SmartCompliance had already been selected as a vendor prior to my joining the company. I think one area where ADP excels over OneSource is in the amendment processing. OneSource has a very manual process where you have to request each period/state/jurisdiction needed, then …
This is different systems and they have different pros and cons. Customer services from UKG are more responsive vs ADP. ADP customer may take a few days or longer to response back. Also, if you give them a call, the wait time for the rep is pretty long which is highly not …
ADP has been around the longest and has the most experience of any company out there. They continually upgrade their systems to make it user friendly. They have a large knowledgeable staff and are available at all times.
Oursource partners is the only other company that I have used in my dealings with tax and payroll. Both are pertty comparable however ADP SmartCompliance does have the years of experience behind them as for Outsource partners is a fairly new vendor.
Compared to Workday, Brightmine is more specialized and faster for HR compliance and policy work, whereas Workday is broader and stronger for core HR operations like payroll, workforce management, and analytics. We selected Brightmine because it provides more direct, practical …
Having used both Mineral and Brightmine, overall I think they are comparable tools. Brightmine has stood out as being an easy to use platform. I also appreciate that when searching for information, on the Brightmine site, there are suggestions links/additional links presented …
I think SHRM has great resources and more resources for "nuanced" situations or scenarios and can get more into the nitty gritty issues, whereas I use Brightmine for just the facts on "what" is being updated and not "how" to make it work for our organization. SHRM can be …
Brightmine is more comprehensive regarding the information and resources available for employment laws at the federal level and in all states. I access Brightmine daily, and find more relevant resources on Brightmine than on any other website. Other sites are good for articles …
I got to Brightmine when I want to understand the laws and regulations in the 50 states and federal. I will go to SHRM to assist with developing HR policies.
For HR compliance database, Brightmine is the only tool I have used in that product area so I am not really able to compare with other products. My experience with Brightmine has been a very positive one. Keep up the great work!
Brightmine provides better data coverage, has a far more responsive support team, and we were able to negotiate a better price than our previous provider.
I have previously used Croner. I wouldn't say it's any worse than Brightmine, but I have found Brightmine much easier to navigate, and the overall customer experience seems better. I do think Brightmine could offer more webinars.
We were previously with Make UK but were not on the list above, and the range of policies and templates was limited. Brightmine has a more extensive library.
Customer service when I call in for Wage Payment issues is usually very helpful and I get answers quickly. I have had several different CSRs since we have had ADP SmartCompliance and they have not always been the most helpful or forthcoming with information. It makes it difficult to do what I need to do if I don't have the help and support from those that know what needs to happen and when. I can't always have a conversation with that person when I need to.
When troubleshooting and needing state specific compliance, I have been able to quickly access and validate data to make informed decisions. For example, when working with a multi-state population of employees, I have repeatedly used Brightmine to review state specific laws at employment separations. When working on employee handbook updates, I have been able to utilize Brightmine to review current policy requirements as well as use as a starting point for drafting policy updates. It has been a very great tool - very turnkey.
Provision a new state is very easy through SmartCompliance
There is a resource link within SmartCompliance that gives you a lot of information about the state you are entering with new employees, agency phone numbers, and helpful hints.
You can easily see your tax profiles and the status of each along with the quarterly reports that have been filed.
I would like to be provided a copy of additional information provided to a jurisdiction when there is an Agency Notice resolution.
Access to the code used on the quarterly reports. Code numbers don't do us any good if we don't know what they are in order to address accordingly.
The amount of time for issue resolution on an agency notice, at times, can take a very long time before receiving a resolution and there is never a response when asking for an update.
Frequent technology issues - the system will not be available and I get an error code. This is not good when I need to find information right then. I feel concerned when this happens because I pay a lot for the product and I expect it to be available when I need it.
There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.
Without realising it we use Brightmine so often and it is so beneficial as our daily roles are onerous. By having a tool there that covers such a wide variety of products we can rest assured we know if we need something we can find it on there easily. With no hassle.
SOme historical information is hard to retrieve and communications go out to clients when ADP is doing some internal work. This is confusing when the client gets one of these notices but no action is required. ADP needs to stop the notices or put a message on the top so the client is aware.
So simple to use and really a few clicks to finding what you need, also appreciate the layout and alphabetical organisation. Not to mention how things are written out it makes finding templates a breeze and navigating to exactly what you need. Makes a stressful job so much easier!
Exceptional Services Received during our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.
It is almost always available when I need it. I have only ran into 2 situations where I received an error message and could not get logged in but was told this was a widespread issue that would quickly be resolved.
If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.
Everything loads quickly and is exactly where I need it to be. I like how the sidebar breaks down different sections of policies for each state to help me find what I am looking for or gives suggestions or documents to review that may also be helpful
ADP's support team creates case numbers for every transaction and process. This case is being tracked for status update. ADP Support always notifies us the next step of the process by emailing us if action is needed or not. We can always check the status online and can follow up with them. We can also call them for instant answer to our urgent concerns.
I reached out to Brightmine support when i could not get logged in and I received a personal response within hours that was very helpful! I love that it was a real person and not automated. This type of support makes me feel that their support team truly cares about getting issues fixed timely.
Exceptional Training Services Received during and after our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.
They have annual training for Smart Compliance, which is very helpful. We learn the most up to laws for various subject matters, like garnishments, payroll law, child support, state unemployment laws by states. We also earn credit toward certifications. The training is user friendly, and highly recommended. It can be done live or listened to at your own convenience.
The people on the call training us were very friendly and knowledgeable! They helped me learn of new tabs for finding templates to create new trainings to update departments on policies and procedures. It also has great excel sheets so I can see side by side differences between states regarding different laws and compensation changes.
Although there are meeting schedule time to time during the implementation, however, some of the time the account manager is not able to attend or miss the meeting. as that said, never able to get a full house to discuss thing in detail with a group. ADP need to look into this
I didnt implement but just wanted to say the person providing the training was brilliant and guided us through each page so we knew how to navigate, also allowed us to ask a lot of questions if we needed to which was helpful. So we could go away with confidence to use it
ADP SmartCompliance had already been selected as a vendor prior to my joining the company. I think one area where ADP excels over OneSource is in the amendment processing. OneSource has a very manual process where you have to request each period/state/jurisdiction needed, then you have to manually review and approve each amendment within a short amount of time. ADP's process of submitting an amendment sync and automatically detecting what amendments are needed based on the information in the sync is much preferred.
Compared to Workday, Brightmine is more specialized and faster for HR compliance and policy work, whereas Workday is broader and stronger for core HR operations like payroll, workforce management, and analytics. We selected Brightmine because it provides more direct, practical support for compliance updates and policy creation without the complexity and configuration overhead of Workday.
Exceptional Services Received during our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.
It can be used across all disciplines on our team, from recruiting to training, to our generalist team. Our legal team could also jump in and use it to research.
