Agile CRM vs. Kustomer
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agile CRM | Score9.8 out of 10 | N/A | Agile CRM is a customer relationship management (CRM) software built to make the entire marketing and sales lifecycles more efficient, built around features like sales enablement, marketing automation, social suite, and web engagement. | $14.99 per month per user |
 Kustomer | Score8.6 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual billing (34%), and additional discounts available for 2-year plans (40%). | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
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| Sales Force Automation |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Security |
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| Social CRM | ||||||||||||||||||||||||||||||||
| Integrations with 3rd-party Software |
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| Platform |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Agile CRM | Kustomer | |
|---|---|---|
| Likelihood to Recommend | 4.1 | 9.0 |
| Likelihood to Renew | 10.0 | 7.9 |
| Usability | 2.1 | 10.0 |
| Availability | 10.0 | 9.1 |
| Performance | 10.0 | 6.4 |
| Support Rating | 1.1 | 9.4 |
| In-Person Training | - | 7.6 |
| Online Training | 10.0 | 8.3 |
| Implementation Rating | 10.0 | 7.9 |
| Configurability | 10.0 | 7.9 |
| Ease of integration | 10.0 | 7.2 |
| Product Scalability | 10.0 | 9.1 |
| Vendor post-sale | 10.0 | 8.7 |
| Vendor pre-sale | 10.0 | 9.1 |