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Agiloft Service Desk (discontinued) vs. BMC FootPrints

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Agiloft Service Desk (discontinued)

16 Reviews and Ratings

BMC FootPrints

59 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    BMC FootPrints

    Score8.5 out of 10
    		N/ABMC FootPrints is an IT service management (ITSM) solution featuring workload automation.N/A
    Pricing
    Agiloft Service Desk (discontinued)BMC FootPrints
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)BMC FootPrints
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)BMC FootPrints
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and BMC FootPrints
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    BMC FootPrints
    8.1
    9 Ratings
    Organize and prioritize service tickets10.02 Ratings9.09 Ratings
    Service restoration10.02 Ratings6.02 Ratings
    Self-service tools10.02 Ratings7.07 Ratings
    Subscription-based notifications10.01 Ratings10.06 Ratings
    ITSM reports and dashboards7.12 Ratings9.07 Ratings
    Expert directory00 Ratings7.04 Ratings
    ITSM collaboration and documentation00 Ratings9.06 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and BMC FootPrints
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    BMC FootPrints
    7.9
    7 Ratings
    Configuration mangement8.12 Ratings7.77 Ratings
    Policy and contract enforcement10.02 Ratings8.04 Ratings
    Asset management dashboard00 Ratings8.05 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and BMC FootPrints
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    BMC FootPrints
    9.0
    4 Ratings
    Change requests repository10.02 Ratings9.03 Ratings
    Service-level management10.02 Ratings9.04 Ratings
    Change calendar00 Ratings9.03 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)BMC FootPrints
    Likelihood to Recommend
    10.0
    (12 ratings)
    8.4
    (18 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    8.6
    (9 ratings)
    Usability
    7.3
    (2 ratings)
    8.0
    (2 ratings)
    Availability
    8.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (2 ratings)
    8.0
    (4 ratings)