Agiloft Service Desk (discontinued) vs. BMC Helix ITSM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
| Agiloft Service Desk (discontinued) | BMC Helix ITSM | |||||||||||||||
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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| Agiloft Service Desk (discontinued) | BMC Helix ITSM | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Agiloft Service Desk (discontinued) | BMC Helix ITSM | |
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| Likelihood to Recommend | 10.0 | 9.0 |
| Likelihood to Renew | 8.9 | 8.5 |
| Usability | 7.3 | 8.7 |
| Availability | 8.6 | - |
| Support Rating | 9.1 | 3.0 |
| Online Training | - | 6.0 |
| Implementation Rating | - | 6.6 |
| Configurability | - | 5.0 |
| Product Scalability | - | 8.0 |
| Vendor post-sale | - | 7.0 |
| Vendor pre-sale | - | 8.0 |