Agiloft Service Desk (discontinued) vs. Desk.com (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
| Agiloft Service Desk (discontinued) | Desk.com (discontinued) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Agiloft Service Desk (discontinued) | Desk.com (discontinued) | |||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Agiloft Service Desk (discontinued) | Desk.com (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.2 |
| Likelihood to Renew | 8.9 | 8.4 |
| Usability | 7.3 | 8.3 |
| Availability | 8.6 | 1.0 |
| Performance | - | 10.0 |
| Support Rating | 9.1 | 8.2 |
| Implementation Rating | - | 10.0 |