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Agiloft Service Desk (discontinued) vs. Freshservice

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Agiloft Service Desk (discontinued)

16 Reviews and Ratings

Freshservice

268 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Freshservice

    Score8.8 out of 10
    		N/AFreshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

    $29

    per month per agent

    Pricing
    Agiloft Service Desk (discontinued)Freshservice
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    Starter
    $29.00
    per month per agent
    Growth
    $59.00
    per month per agent
    Pro
    $119.00
    per month per agent
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)Freshservice
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details—Discount available for annual billing.
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)Freshservice
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and Freshservice
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Freshservice
    8.2
    142 Ratings
    Organize and prioritize service tickets10.02 Ratings9.1142 Ratings
    Service restoration10.02 Ratings8.485 Ratings
    Self-service tools10.02 Ratings8.1126 Ratings
    Subscription-based notifications10.01 Ratings7.9103 Ratings
    ITSM reports and dashboards7.12 Ratings8.1122 Ratings
    Expert directory00 Ratings8.3100 Ratings
    ITSM collaboration and documentation00 Ratings7.6117 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and Freshservice
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Freshservice
    7.7
    114 Ratings
    Configuration mangement8.12 Ratings7.4106 Ratings
    Policy and contract enforcement10.02 Ratings8.278 Ratings
    Asset management dashboard00 Ratings7.5111 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and Freshservice
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Freshservice
    8.0
    109 Ratings
    Change requests repository10.02 Ratings7.7103 Ratings
    Service-level management10.02 Ratings8.4102 Ratings
    Change calendar00 Ratings7.887 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)Freshservice
    Likelihood to Recommend
    10.0
    (12 ratings)
    8.5
    (143 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    8.7
    (7 ratings)
    Usability
    7.3
    (2 ratings)
    9.5
    (13 ratings)
    Availability
    8.6
    (2 ratings)
    9.0
    (5 ratings)
    Performance
    -
    (0 ratings)
    7.8
    (6 ratings)
    Support Rating
    9.1
    (2 ratings)
    8.3
    (107 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.2
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (8 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (5 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.8
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    6.4
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    8.1
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.6
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.3
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.0
    (5 ratings)