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Agiloft Service Desk (discontinued) vs. Gladly CX Platform

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Agiloft Service Desk (discontinued)

16 Reviews and Ratings

Gladly CX Platform

10 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Pricing
    Agiloft Service Desk (discontinued)Gladly CX Platform
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)Gladly CX Platform
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredOptional
    Additional Details——
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)Gladly CX Platform
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and Gladly CX Platform
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Gladly CX Platform
    8.0
    2 Ratings
    Organize and prioritize service tickets10.02 Ratings5.02 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    Expert directory00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.02 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings5.01 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and Gladly CX Platform
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Gladly CX Platform
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and Gladly CX Platform
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Gladly CX Platform
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Agiloft Service Desk (discontinued) and Gladly CX Platform
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Gladly CX Platform
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Agiloft Service Desk (discontinued) and Gladly CX Platform
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Gladly CX Platform
    10.0
    2 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)Gladly CX Platform
    Likelihood to Recommend
    10.0
    (12 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    10.0
    (1 ratings)
    Usability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Availability
    8.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (2 ratings)
    10.0
    (1 ratings)