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Agiloft Service Desk (discontinued) vs. Gorgias

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Agiloft Service Desk (discontinued)

16 Reviews and Ratings

Gorgias

23 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Gorgias

    Score8.5 out of 10
    		N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    Pricing
    Agiloft Service Desk (discontinued)Gorgias
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)Gorgias
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details—Discount available for annual billing. Additional cost for automated ticket handling.
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)Gorgias
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and Gorgias
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Gorgias
    9.5
    2 Ratings
    Organize and prioritize service tickets10.02 Ratings9.02 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings10.02 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    Expert directory00 Ratings9.02 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and Gorgias
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Gorgias
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and Gorgias
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Gorgias
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Agiloft Service Desk (discontinued) and Gorgias
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Gorgias
    10.0
    2 Ratings
    External knowledge base00 Ratings10.02 Ratings
    Internal knowledge base00 Ratings10.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Agiloft Service Desk (discontinued) and Gorgias
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Gorgias
    10.0
    2 Ratings
    Customer portal00 Ratings10.02 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)Gorgias
    Likelihood to Recommend
    10.0
    (12 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (2 ratings)
    10.0
    (1 ratings)
    Availability
    8.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (2 ratings)
    -
    (0 ratings)