Agiloft Service Desk (discontinued) vs. Helpshift
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 Helpshift | Score8 out of 10 | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
| Agiloft Service Desk (discontinued) | Helpshift | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | ||||||||||||||
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| Agiloft Service Desk (discontinued) | Helpshift | |||||||||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Self Help Community |
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| Multi-Channel Help |
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| Agiloft Service Desk (discontinued) | Helpshift | |
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| Likelihood to Recommend | 10.0 | 9.1 |
| Likelihood to Renew | 8.9 | - |
| Usability | 7.3 | 9.0 |
| Availability | 8.6 | - |
| Support Rating | 9.1 | 9.1 |