Agiloft Service Desk (discontinued) vs. Kustomer
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 Kustomer | Score8.7 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
| Agiloft Service Desk (discontinued) | Kustomer | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
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| Agiloft Service Desk (discontinued) | Kustomer | |||||||||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Self Help Community |
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| Multi-Channel Help |
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| Agiloft Service Desk (discontinued) | Kustomer | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 9.0 |
| Likelihood to Renew | 8.9 | 7.9 |
| Usability | 7.3 | 10.0 |
| Availability | 8.6 | 9.1 |
| Performance | - | 6.4 |
| Support Rating | 9.1 | 9.4 |
| In-Person Training | - | 7.6 |
| Online Training | - | 8.3 |
| Implementation Rating | - | 7.9 |
| Configurability | - | 7.9 |
| Ease of integration | - | 7.2 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 8.7 |
| Vendor pre-sale | - | 9.1 |