Agiloft Service Desk (discontinued) vs. Groove by OptimizeCX
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 Groove by OptimizeCX | Score6.7 out of 10 | N/A | Groove by OptimizeCX is a shared inbox for small and mid-sized SaaS teams. It’s presented as a help desk built for speed and not complexity, and is designed to help manage customer conversations across channels. | $87 per quarter per user |
| Agiloft Service Desk (discontinued) | Groove by OptimizeCX | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Agiloft Service Desk (discontinued) | Groove by OptimizeCX | |||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| |||||||||||||||||||||||||||||||
| ITSM asset management |
| |||||||||||||||||||||||||||||||
| Change management |
| |||||||||||||||||||||||||||||||
| Self Help Community |
| |||||||||||||||||||||||||||||||
| Multi-Channel Help |
| |||||||||||||||||||||||||||||||
| Agiloft Service Desk (discontinued) | Groove by OptimizeCX | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 1.6 |
| Likelihood to Renew | 8.9 | - |
| Usability | 7.3 | 6.0 |
| Availability | 8.6 | - |
| Support Rating | 9.1 | 3.0 |