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Agiloft Service Desk (discontinued) vs. SherpaDesk

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Agiloft Service Desk (discontinued)

16 Reviews and Ratings

SherpaDesk

9 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    		SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    Pricing
    Agiloft Service Desk (discontinued)SherpaDesk
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)SherpaDesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)SherpaDesk
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and SherpaDesk
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    SherpaDesk
    8.5
    3 Ratings
    Organize and prioritize service tickets10.02 Ratings9.12 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings9.11 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    ITSM collaboration and documentation00 Ratings6.82 Ratings
    Ticket creation and submission00 Ratings8.93 Ratings
    Ticket response00 Ratings8.93 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and SherpaDesk
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    SherpaDesk
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and SherpaDesk
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    SherpaDesk
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Agiloft Service Desk (discontinued) and SherpaDesk
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    SherpaDesk
    7.3
    1 Ratings
    External knowledge base00 Ratings5.51 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Agiloft Service Desk (discontinued) and SherpaDesk
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    SherpaDesk
    9.1
    2 Ratings
    Customer portal00 Ratings9.12 Ratings
    Email support00 Ratings9.12 Ratings
    Help Desk CRM integration00 Ratings9.11 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)SherpaDesk
    Likelihood to Recommend
    10.0
    (12 ratings)
    8.0
    (3 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Availability
    8.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (2 ratings)
    -
    (0 ratings)