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Agiloft Service Desk (discontinued) vs. TeamSupport

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Agiloft Service Desk (discontinued)

16 Reviews and Ratings

TeamSupport

77 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    TeamSupport

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

    $45

    per month per user

    Pricing
    Agiloft Service Desk (discontinued)TeamSupport
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    Starter
    $45
    per month per user
    Professional
    $65
    per month per user
    Scale
    $85
    per month per user
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)TeamSupport
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredOptional
    Additional Details—Pricing is based on annual billing
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)TeamSupport
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and TeamSupport
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    TeamSupport
    9.1
    11 Ratings
    Organize and prioritize service tickets10.02 Ratings9.611 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings10.05 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    Expert directory00 Ratings7.01 Ratings
    Ticket creation and submission00 Ratings9.611 Ratings
    Ticket response00 Ratings9.611 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and TeamSupport
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    TeamSupport
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and TeamSupport
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    TeamSupport
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Agiloft Service Desk (discontinued) and TeamSupport
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    TeamSupport
    9.1
    11 Ratings
    External knowledge base00 Ratings8.77 Ratings
    Internal knowledge base00 Ratings9.410 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Agiloft Service Desk (discontinued) and TeamSupport
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    TeamSupport
    9.7
    11 Ratings
    Customer portal00 Ratings10.09 Ratings
    Social integration00 Ratings9.04 Ratings
    Email support00 Ratings10.011 Ratings
    Help Desk CRM integration00 Ratings10.07 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)TeamSupport
    Likelihood to Recommend
    10.0
    (12 ratings)
    7.3
    (57 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    10.0
    (14 ratings)
    Usability
    7.3
    (2 ratings)
    8.9
    (8 ratings)
    Availability
    8.6
    (2 ratings)
    1.8
    (4 ratings)
    Performance
    -
    (0 ratings)
    7.3
    (5 ratings)
    Support Rating
    9.1
    (2 ratings)
    9.3
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    6.4
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.7
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.5
    (6 ratings)
    Product Scalability
    -
    (0 ratings)
    1.0
    (1 ratings)