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Agiloft Service Desk (discontinued) vs. Web+Center

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Agiloft Service Desk (discontinued)

16 Reviews and Ratings

Web+Center

5 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Web+Center

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    		Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…

    $25

    Per User per Month

    Pricing
    Agiloft Service Desk (discontinued)Web+Center
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    Cloud Hosted
    $25
    Per User per Month
    Small business Edition
    $400
    3 techs license + 1 yr support
    Cloud Hosted - Unlimited Techs
    $1,000
    Per Month [Unlimited Users]
    Enterprise Edition
    $1,700
    10 Tech Enterprise Edition
    $6,000
    10 techs license + 1 year support
    Unlimited tech licenses
    $18,000
    Unlimited tech license + 1 yr support
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)Web+Center
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)Web+Center
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and Web+Center
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Web+Center
    8.6
    2 Ratings
    Organize and prioritize service tickets10.02 Ratings10.02 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings7.01 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    Expert directory00 Ratings7.01 Ratings
    ITSM collaboration and documentation00 Ratings7.42 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and Web+Center
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Web+Center
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and Web+Center
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Web+Center
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Agiloft Service Desk (discontinued) and Web+Center
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Web+Center
    8.7
    2 Ratings
    External knowledge base00 Ratings8.42 Ratings
    Internal knowledge base00 Ratings9.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Agiloft Service Desk (discontinued) and Web+Center
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Web+Center
    9.7
    2 Ratings
    Customer portal00 Ratings9.52 Ratings
    Email support00 Ratings9.52 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)Web+Center
    Likelihood to Recommend
    10.0
    (12 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Availability
    8.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (2 ratings)
    -
    (0 ratings)