Agilysys InfoGenesis vs. PayPal Zettle

The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.

Incentivized

Despite the time that you have to wait to be able to receive the money for each transaction made through the PayPal Here POS system, I consider that it is a system that has a lot of potential and that, without a doubt, allows companies to obtain a lot of POS system cheaper, no need to pay for a bank POS system that is much more expensive and requires a more complex process to configure and register at the bank branch. I would definitely recommend PayPal Here for any small, medium or large company, it has excellent potential, the reading of the NFC chips is instantaneous and allows each credit or debit card to be recognized immediately and the transaction to be completed in a few seconds. It is a very advanced system, easy to use and very easy to configure, if you are looking for a system that is not so complicated to add a POS to your company, PayPal Here is the best option.

Incentivized

• Screen layout/design for various outlets is pretty good and also flexible.
• There are several modules that interact with the platform, making integration easier.
• Stability in the environment is very good and we have very little downtime with the terminals.
• Management of multiple outlets is excellent and there are a lot of options.
• Add-on/value add features are robust.

Incentivized

• Our customers can check out no matter where we are.
• It is incredibly easy to use. Training new retail employees and volunteers takes almost no time.
• When we were shopping around for solutions, Paypal Here was very cost effective.
• Implementation with our current systems went very smoothly. The Paypal support team was great.

Incentivized

• Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
• The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
• Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.

Incentivized

• The fees are a little bit high, although all POS and payment systems do charge fees.
• Sometimes signing in and getting things to connect through our web store can be a challenge. It is great once it is set up but downloading plug ins and setting up initially is a challenge.
• We have in-store pick up items that customers pay for at pick up and shipped items which customers pay for through the PayPal Zettle portal at checkout. This was very confusing to set up. I wish there was an easier way to mark items as payment upfront and payment later.

Incentivized

There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.

Incentivized

The overall usability was good for our organization. We rarely experienced much downtime or errors when using PayPal Zettle for business transactions. Some of our IPhone users had login and security issues a few times. That was the exception to the rule and we have been able to operate consistently for the majority of the time.

Incentivized

Adding skus was down for 1hr one day, otherwise have never experienced an outage.

Incentivized

Everything is very fast. Adding products, selling products, processing cards, and receiving funds.

Incentivized

Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up

Incentivized

Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.

Incentivized

It went very smoothly.

Incentivized

InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made our Finance people happy as well. We were concerned with multiple integrations on the platform it replaced, but all of these turned out to be non-issues and we were able to work with IG staff to get what we wanted out of it. I'd prefer the hardware to be thought out more thoroughly, as it's weak in appearance by comparison despite being very usable.

Incentivized

Square has good software and is relatively easy to use. The Square payment screen is more advanced than the basic model that PayPal uses. However, PayPal was a service that I already used-- and the company made it easy to integrate it into our business. Convenience and ease of use were key.

Incentivized

Have not run into any limitations as of yet, with 500 SKUs entered and counting.

Incentivized

• Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
• I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
• Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.

Incentivized

• One positive impact that PayPal here has had on our business is the ability to accept credit card payments which in itself increases our customer basis by 50%.
• When PayPal fails, we have to pay higher fees to other processors, although I don't have an exact dollar impact.
• When we struggle to take a payment using PayPal Here it makes our customers uneasy.

Incentivized