Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
$30
per user/per month
Vonage Business Communications
Score 7.9 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
Aircall’s integration to our CRM, salesforce is second to none. Right after a call is made it is uploaded into salesforce right away and is a great way for our reps to reference back on.
dialpad was far more of a struggle to access call recordings for my reps as not only was …
Aircall is a little different from Intercom in that it is specifically for phone and text BUT Intercom just released phone calls and texting options.....
Aircall has a better interface and IVR system then Groove. It also does a much better job integrating with our CRM (Salesforce) and pulling caller IDs from our database vs Groove. I prefer Aircall over Groove and HubSpot, primarily becasue we are a smaller organization and it …
I am not the right person to answer this because I don't make the purchase decisions within our company. I have worked with several companies, and every one of them has their tools. I particularly liked Aircall among all of them because of the different reasons I have already …
We have used Aircall for so long that I cannot remember the name of the company we were using beforehand. I remember that we did make the switch to Aircall because the connection was stronger. We often had call quality issues with the other guys. While this does occur every now …
Aircall is loads better than Grasshopper due to its ease of use and overall platform. Grasshopper is fine, but the price is about the same and Aircall is smoother (and prettier). The only disadvantage if moving from RingCentral to Aircall is the texting feature. Aircall does …
Zendesk could not help us expand our numbers abroad due to too restrictive regulations applied. Aircall however, if provided with appropriate documents, allowed us to keep existing phone numbers and expand them
We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't …
Groove was easily integrated with Salesforce CRM and meant that certain administrative tasks were a lot easier and less time consuming to do. The standalone dialer application (Windows) is easier to use than the Groove dialer, and uses far less resources. The addition of …
The only thing that is better than Aircall against Google Meets, is that Google meets has a camera option. However, that is not applicable for speaking to customers, but rather team mates.
It is the first product that we have used. We have not evaluated another option.It is the first product that we have used. We have not evaluated another option.It is the first product that we have used. We have not evaluated another option.It is the first product that we have …
We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
They had strong support, but their connectivity was the worst out of all of them and their product was also probably the least customizable for your company.
Aircall is a more smooth and easy to use against other tools that are out in the market today. This is the tool I used for two different companies and by just that it proves how effective and good Aircall is. I love the functions and how user friendly it is.
When I used to use 8 x 8, it started off as a good price, but the product was not all that great, and they lock you in on a tough contract that automatically changes price and no longer becomes economically viable. That is not the case with Vonage Business Communications, you …
I don't think 8x8 is around anymore. I didn't choose Vonage it was chosen for me. I cannot say it is better than 8x8, but it is comparable. As I am not very familiar with other programs, I cannot give it a good comparison. Receiving an email when I get a voicemail is also nice.
There are several reasons to go for Vonage Business Communications. It is cost effective, stable as far as I used the alternative software. Basically it is a unified communications platform which helps us with business needs. Although I have used some softphones in the past …
They are similar, besides the fact that you can make consistent phone calls with Jive. Jive also had customer service reps that would answer the phone and help.
Offer flexible and scalable voice, messages, call recording, [and] video. Nothing to worry about to save [a] contact, there is no limit to add your contacts.
I haven't used anything else too closely related but Skype for Business has a lot of the same issues. Vonage's abilities and pros way outweigh the cons. I don't think I have heard of more viable software to fit our needs in the market right now. It has become essential to my …
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very …
Vonage is easy to use and convenient. Their customer service is exceptional. Our account manager is in constant communication with us and goes out of their way to check in on a bi-weekly basis.
We were on a ridiculous combination of a bunch of vendors, Broadview/Windstream/ATT/Verizon/Paetec in one of our offices. It was an old-school setup, paying for long distance, a circuit to another circuit, maintenance on our local phone service and even had an on-premise …
I am unsure who our previous phone service provider was, but there were occasional downtime and common issues with our hardware. Switching to a cloud solution for phones has been an all-around positive switch over traditional phone systems. Compared to Amazon Chime or …
I felt that the Vonage Business Cloud was a lot cleaner and easier to use than the other one. I liked it a lot more than the one I had used previously at a different office. Vonage definitely gets the job done, but also is clean and pretty to use while getting said things done.
We evaluated the listed cloud VOIP providers for clients and ourselves, as well as various on-premise solutions. While not perfect, Vonage had the best balance of cost, ease of use, support, reliability, and hardware offerings.
We didn't really evaluate any other VOIP phone companies other than seeing they were all about the same on price per user. We did a trial with Vonage, the sales rep was great, and we were hooked. He gave us an offer we couldn't refuse on handsets being free with a 2-year …
IT Specialist, Legal Videographer, Marketing Specialist
Chose Vonage Business Communications
Phone service is much more reliable than Comcast and much cheaper than AT&T. At the same time, support for Vonage Business is vastly superior to those two products as it is very easy to get a hold of someone willing to help solve any technical or billing questions you may have.
We transitioned from another VoIP provider. Unfortunately, that provider had consistent quality issues. We did evaluate several other options before transitioning away from our first VoIP provider, but ultimately Vonage Business had the features we were looking for. They …
Vonage has the voice extension app and it uses data only when there is no wifi. The quality of the voice [is good] and the rate is cheaper. The International calls are much faster and easier to make without any other codes or number - it is as easy as making local calls with …
Vonage turns out to be a company who has leveraged its long-standing reputation to keep pricing costs down and initial sign-up costs down to acquire new customers.
Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!
Vonage Business Communications excels in scenarios requiring seamless remote work, such as virtual teams and remote workers. It's also ideal for businesses needing reliable disaster recovery solutions. However, it may be less appropriate for very small businesses with minimal communication needs or those with limited budgets, as the comprehensive features might be more than necessary.
No feature to update more than one phone line at the same time
Admins don't have access to the timeline of a call to see with which agent it rang
Missing agent-specific stats when your phone lines are organized in teams
If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
Relies on internet connectivity (no separate trunk like an on-prem system).
Phones can be on the expensive side if you purchase through the Vonage store, especially conference phones. Thankfully Vonage is so flexible and is compatible with phones purchased from other places.
I give this rating as aircall is very easy to use but also lacks a parallel dialing feature which makes it slower to use. aircall has a pretty seamless integration with salesforce which is helpful. For the cost it is definitely very reasonable but it also lacks a live coaching/listening feature which is very valuable as a manager.
I provide this rating based on my overall experience using Aircall. I have used it on my previous company as well and that being said, it is a proof that Aircall is a great tool to use in contact centers and with B2B businesses that has direct communication with clients.
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
Sometimes there is a disconnect between support and customer success. We had an issue where the support team was automatically assigning numbers to our extensions without informing us. This was something that was not communicated to our account manager. I would just recommend to pay attention to your account when changes are made.
I am not the right person to answer this because I don't make the purchase decisions within our company. I have worked with several companies, and every one of them has their tools. I particularly liked Aircall among all of them because of the different reasons I have already mentioned before.
I haven't used anything else too closely related but Skype for Business has a lot of the same issues. Vonage's abilities and pros way outweigh the cons. I don't think I have heard of more viable software to fit our needs in the market right now. It has become essential to my workflow.
Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
The only positive impact has been the collaborative experience and being able to maintain a virtual office
Cut down phone hardware expense since the soft phone is free and easier to use.
Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
Allows me to work from anywhere with smart phone app saving hours at work.