Aircall vs. Vonage Business Communications

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aircall
Score 7.3 out of 10
N/A
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
$30
per user/per month
Vonage Business Communications
Score 7.9 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
$19.99
per month per extension
Pricing
AircallVonage Business Communications
Editions & Modules
Essentials
$30
per user/per month
Professional
$50
per user/per month
Custom
Contact sales team
Mobile
$19.99
per month per extension
Premium
$29.99
per month per extension
Advanced
$39.99
per month per extension
Offerings
Pricing Offerings
AircallVonage Business Communications
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
AircallVonage Business Communications
Features
AircallVonage Business Communications
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Aircall
7.4
Ratings
8% below category average
Vonage Business Communications
9.3
Ratings
10% above category average
Hosted PBX8.00 Ratings9.60 Ratings
Multi-level Interactive Voice Response (IVR)8.60 Ratings9.20 Ratings
User templates5.00 Ratings00 Ratings
Call reports7.50 Ratings00 Ratings
Directory of employee names8.00 Ratings8.90 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Aircall
7.1
Ratings
17% below category average
Vonage Business Communications
8.7
Ratings
3% above category average
Answering rules8.90 Ratings8.50 Ratings
Call recording9.00 Ratings9.20 Ratings
Call park4.00 Ratings8.60 Ratings
Call screening7.80 Ratings8.50 Ratings
Message alerts6.00 Ratings8.10 Ratings
Business SMS/External Messaging00 Ratings8.40 Ratings
Online Fax00 Ratings9.00 Ratings
Voicemail Transcription00 Ratings9.40 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Aircall
5.7
Ratings
34% below category average
Vonage Business Communications
-
Ratings
Audio conferencing5.70 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Aircall
7.8
Ratings
2% below category average
Vonage Business Communications
7.5
Ratings
12% below category average
Mobile app for iOS7.80 Ratings8.30 Ratings
Mobile app for Android7.80 Ratings6.60 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Aircall
-
Ratings
Vonage Business Communications
8.0
Ratings
3% below category average
High quality audio00 Ratings8.00 Ratings
High quality video00 Ratings8.00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Aircall
-
Ratings
Vonage Business Communications
5.0
Ratings
47% below category average
Desktop sharing00 Ratings5.00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Aircall
-
Ratings
Vonage Business Communications
7.8
Ratings
5% below category average
Meeting initiation00 Ratings6.60 Ratings
Record meetings / events00 Ratings9.00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Aircall
-
Ratings
Vonage Business Communications
9.0
Ratings
16% above category average
User authentication00 Ratings9.00 Ratings
Participant roles & permissions00 Ratings9.00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Aircall
-
Ratings
Vonage Business Communications
8.4
Ratings
5% above category average
Centralized communications management00 Ratings7.80 Ratings
Team messaging00 Ratings7.80 Ratings
Team document sharing00 Ratings9.00 Ratings
Call and meeting analytics00 Ratings9.00 Ratings
Best Alternatives
AircallVonage Business Communications
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AircallVonage Business Communications
Likelihood to Recommend
8.7
(0 ratings)
8.8
(0 ratings)
Likelihood to Renew
7.8
(0 ratings)
5.0
(0 ratings)
Usability
9.0
(0 ratings)
5.0
(0 ratings)
Support Rating
9.8
(0 ratings)
1.0
(0 ratings)
User Testimonials
AircallVonage Business Communications
Likelihood to Recommend
Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!
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Vonage Business Communications excels in scenarios requiring seamless remote work, such as virtual teams and remote workers. It's also ideal for businesses needing reliable disaster recovery solutions. However, it may be less appropriate for very small businesses with minimal communication needs or those with limited budgets, as the comprehensive features might be more than necessary.
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Pros
  • Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
  • Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
  • Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
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  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
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Cons
  • No schedule for bank holidays
  • No feature to update more than one phone line at the same time
  • Admins don't have access to the timeline of a call to see with which agent it rang
  • Missing agent-specific stats when your phone lines are organized in teams
  • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
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  • Relies on internet connectivity (no separate trunk like an on-prem system).
  • Phones can be on the expensive side if you purchase through the Vonage store, especially conference phones. Thankfully Vonage is so flexible and is compatible with phones purchased from other places.
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Likelihood to Renew
I give this rating as aircall is very easy to use but also lacks a parallel dialing feature which makes it slower to use. aircall has a pretty seamless integration with salesforce which is helpful. For the cost it is definitely very reasonable but it also lacks a live coaching/listening feature which is very valuable as a manager.
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I think it will be renewed as overall it is a midrange product that mostly does what we need it to
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Usability
I provide this rating based on my overall experience using Aircall. I have used it on my previous company as well and that being said, it is a proof that Aircall is a great tool to use in contact centers and with B2B businesses that has direct communication with clients.
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I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
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Support Rating
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
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Sometimes there is a disconnect between support and customer success. We had an issue where the support team was automatically assigning numbers to our extensions without informing us. This was something that was not communicated to our account manager. I would just recommend to pay attention to your account when changes are made.
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Alternatives Considered
I am not the right person to answer this because I don't make the purchase decisions within our company. I have worked with several companies, and every one of them has their tools. I particularly liked Aircall among all of them because of the different reasons I have already mentioned before.
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I haven't used anything else too closely related but Skype for Business has a lot of the same issues. Vonage's abilities and pros way outweigh the cons. I don't think I have heard of more viable software to fit our needs in the market right now. It has become essential to my workflow.
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Return on Investment
  • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
  • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
  • The only positive impact has been the collaborative experience and being able to maintain a virtual office
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  • Cut down phone hardware expense since the soft phone is free and easier to use.
  • Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
  • Allows me to work from anywhere with smart phone app saving hours at work.
Read full review
ScreenShots

Aircall Screenshots

Screenshot of A simple way to make and receive calls at your desk.Screenshot of Your calls on the go, anywhere you go (iOS + Android).Screenshot of Track your team's call activities in real-time in the Aircall Activity Feed.Screenshot of Track your team's call performance in real-time in the Aircall Analytics Dashboard.