AkkenCloud vs. ApplicantPro

Akkencloud has worked extremely well as an ATS software for our recruiting firm. We deal with a huge volume of clients and candidates and it is difficult to track and manage the different orders and people we have in play. The statuses and on stop shop for requisition details have made things tremendously easy to give real time updates to our managers and client partners.

Incentivized

I would have thought ApplicantPro would be good for lower level positions such as accounting clerks; however, I have not had much luck finding qualified applicants for these positions through ApplicantPro. I'm not sure if this has to do with a software or the current state of affairs in the US with COVID-19.

Incentivized

• Notes about candidates are the most helpful because as a recruiter, we talk to so many people a day that it is common to forget the details of some conversations.
• Being able to notify other people in the organization about notes that are put in is very beneficial if the note needs to be in the system and someone should know about it!
• Being able to open "candidates" or "job orders" or something else in a new tab is great because then we can have the inbox open while also the candidate notes open, for example.

Incentivized

• Integration with BambooHR for when someone is hired
• Posting to a very wide variety of job boards
• Having job templates so you don't have to redo listings

Incentivized

• When a candidate applies via applicant tracking, there is a glitch that you have to submit that candidate a different way than other candidates by using the applied function, then submitting from there. That is a glitch that should be fixed. You should be able to submit the same way and allow the system to track that he was a candidate from applicant tracking.
• The new alerts from notes works well. The only change I would make is it is rather slow to attach a note now since the new messages have been added to notes.
• Email should be a bit quicker. Rather than going to the server every 5 minutes, it should pull much quicker. That ability is rather easy to fix. Especially since we receive emails on our phone much quicker than we receive from Akken.

Incentivized

• While Applicant Pro interfaces with many HRIS platforms to streamline onboarding, unfortunately this option is not available for us (though I'm not sure if that's Applicant Pro's fault or our HRIS provider's fault).

Incentivized

There is no reason for us to make a switch. Everybody in the office is familiar with it and it allows us to get our work done faster. There are no pressing issues that would warrant a change at this point

Incentivized

It is a solid product that is easy to use and implement.

Incentivized

Akken is quite easy to use however there are a few more complex functions or multi steps to go through to run reports and find historic information.

Incentivized

It's an average tool. The calendar function isn't great, email is slow, and there always seem to be day-to-day issues. The functionality is mostly there for a staffing firm, but there are plenty of areas of improvement still needed

Incentivized

The best support we have received has been from sales. Customer success is pretty much a joke. We have been yelled at by customer success reps; been told to take a screenshot of something we are not seeing; been told there are no issues on there in when Akken hadn't been working for hours, only to have it magically fixed shortly after we reported the problem; and been told engineering was working on a problem for weeks without resolution. If you are going to be working with IT Staffing companies, you have to understand that we have a modicum of knowledge in IT, and you can't BS us. Honesty will get you a lot farther than stringing us along with BS.

Incentivized

Encourage your team to watch the training videos available.

Incentivized

At the time we purchased Akken, it was the least expensive on the market that met our needs. It was fairly intuitive, which is important, and we liked the idea that it was hosted remotely because we had had several instances with our inhouse system going down and nearly lost all of our CRM/ATS databases at one time.

Incentivized

These two systems are similar in that they track applicants, can store offers, automate email responses and allow easy job posting. I think that PeopleSoft is a little more advanced and has more overall options/safeguards, where as ApplicantPro is still in a learning phase both within themselves and for us as a company

Incentivized

• The company has pumped enough money into trying to make Akken good that they aren't interested in changing again.
• Seriously a terrible ATS which slows people down due to the useless functions.
• More time lost from people needing to fix issues that arise due to the system requirements.

Incentivized

• Spotlighting applications to hiring managers has been very helpful.
• The @Notes feature is a great tool.
• Texting feature is great.
• Custom creation of Inbox Templates is very useful.
• Great reporting features.

Incentivized