AkkenCloud vs. Recruitee by Tellent

Akkencloud has worked extremely well as an ATS software for our recruiting firm. We deal with a huge volume of clients and candidates and it is difficult to track and manage the different orders and people we have in play. The statuses and on stop shop for requisition details have made things tremendously easy to give real time updates to our managers and client partners.

Incentivized

Recruitee does an excellent job at making recruitment easy for all. It has several features and customizable ones that complete a 360 platform to guarantee a smooth recruitment process for all. Internally and externally. Using kanban boards has been an eye-opening experience and recruitee has that in a way that is easy for everyone to follow

Incentivized

• Notes about candidates are the most helpful because as a recruiter, we talk to so many people a day that it is common to forget the details of some conversations.
• Being able to notify other people in the organization about notes that are put in is very beneficial if the note needs to be in the system and someone should know about it!
• Being able to open "candidates" or "job orders" or something else in a new tab is great because then we can have the inbox open while also the candidate notes open, for example.

Incentivized

• Very good resource for managing our job positing on multiple job sites
• Excellent platform to track our notes and recruiting activity
• Excellent platform for tracking email dialogue and documents

Incentivized

• When a candidate applies via applicant tracking, there is a glitch that you have to submit that candidate a different way than other candidates by using the applied function, then submitting from there. That is a glitch that should be fixed. You should be able to submit the same way and allow the system to track that he was a candidate from applicant tracking.
• The new alerts from notes works well. The only change I would make is it is rather slow to attach a note now since the new messages have been added to notes.
• Email should be a bit quicker. Rather than going to the server every 5 minutes, it should pull much quicker. That ability is rather easy to fix. Especially since we receive emails on our phone much quicker than we receive from Akken.

Incentivized

• As a third-party Recruiter, I have to continue our paid subscriptions with the job boards in addition to the Recruitee monthly fee. This isn't a fault of Recruitee and certainly isn't a deal breaker, just something to keep in mind.

Incentivized

There is no reason for us to make a switch. Everybody in the office is familiar with it and it allows us to get our work done faster. There are no pressing issues that would warrant a change at this point

Incentivized

100% I will continue to use this amazing system! It has helped us a lot!! It has it all, I have used other systems and I haven't been able to get all the features I needed. This system was able to offer it all. I would renew the contract for sure.

Akken is quite easy to use however there are a few more complex functions or multi steps to go through to run reports and find historic information.

Incentivized

It's extremely easy to use and the different features don't require extensive research to understand. The scorecards and evaluations allow the user to be able to view aggregate scores from the whole hiring process and view the top rated candidates to be able to make offers and decisions. The templates are also very helpful

Incentivized

It's an average tool. The calendar function isn't great, email is slow, and there always seem to be day-to-day issues. The functionality is mostly there for a staffing firm, but there are plenty of areas of improvement still needed

Incentivized

The best support we have received has been from sales. Customer success is pretty much a joke. We have been yelled at by customer success reps; been told to take a screenshot of something we are not seeing; been told there are no issues on there in when Akken hadn't been working for hours, only to have it magically fixed shortly after we reported the problem; and been told engineering was working on a problem for weeks without resolution. If you are going to be working with IT Staffing companies, you have to understand that we have a modicum of knowledge in IT, and you can't BS us. Honesty will get you a lot farther than stringing us along with BS.

Incentivized

Recruitee has been able to provide excellent customer service! Their support team they go way beyond for their customers. I'm the type of person who asks a lot of questions. They have been able to keep it up with me.

Encourage your team to watch the training videos available.

Incentivized

Yes, during the implementation process, I do remember from the sales team to the onboarding team, they were able to help all the way through. They provide quick assistance and you don't feel lost in the process at all

At the time we purchased Akken, it was the least expensive on the market that met our needs. It was fairly intuitive, which is important, and we liked the idea that it was hosted remotely because we had had several instances with our inhouse system going down and nearly lost all of our CRM/ATS databases at one time.

Incentivized

There is really no competition for me. One is the idea of what might be good and one is what is functional and easy to use on a day to day basis. Recruitee seems to come from the mind of a recruiter rather than a product manager who thinks they know what a recruiter might want

Incentivized

• The company has pumped enough money into trying to make Akken good that they aren't interested in changing again.
• Seriously a terrible ATS which slows people down due to the useless functions.
• More time lost from people needing to fix issues that arise due to the system requirements.

Incentivized

• Talking about ROI, Recruitee was easy a positive investment (in my point of view), because he was the main platform used in our hiring process (our product).
• Another positive impact is the possibility of searching candidates, making the overall time of hunting candidates way lower.
• Since it has its own career page, it had a positive impact in our budget.

Incentivized